6506 keep rebooting

james31 · ‎01-06-2003

every 2 days my router keep rebooting and this is the error i keep getting RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3 is there a fix to this problem

Prashanth Krishnappa · ‎01-06-2003

Can you paste the output of sh ver and sh log

james31 · ‎01-06-2003

Network Management Processor (ACTIVE NMP) Log:

Reset count: 39

Re-boot History: Jan 04 2003 03:59:54 0, Jan 03 2003 22:32:05 0

Jan 01 2003 16:30:47 0, Dec 31 2002 11:59:20 0

Dec 31 2002 09:14:43 0, Dec 31 2002 03:21:07 0

Dec 30 2002 13:37:04 0, Dec 30 2002 02:26:25 0

Dec 29 2002 06:49:59 0, Dec 29 2002 06:36:19 0

Bootrom Checksum Failures: 0 UART Failures: 0

Flash Checksum Failures: 0 Flash Program Failures: 0

Power Supply 1 Failures: 1 Power Supply 2 Failures: 2

Swapped to CLKA: 0 Swapped to CLKB: 0

Swapped to Processor 1: 0 Swapped to Processor 2: 0

DRAM Failures: 0

Exceptions: 0

Loaded NMP version: 6.3(5)

Reload same NMP version count: 40

EOBC Exceptions/Hang: 0

Heap Memory Log:

Corrupted Block = none

NVRAM log:

01. 9/24/2002,11:05:38: RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3

02. 12/19/2002,18:41:07: RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3

03. 12/31/2002,03:22:00: RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3

04. 12/31/2002,09:15:36: RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3

05. 1/3/2003,22:32:58: RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3

06. 1/4/2003,04:00:47: RxSBIF_SEQ_NUM_ERROR:slot=1, pinnacleMask=0X1, errSeqNum=ff,source Index=0X0, errorType=0X3

Module 3 Log:

Reset Count: 37

Reset History: Sat Jan 4 2003, 04:00:55

Fri Jan 3 2003, 22:33:06

Wed Jan 1 2003, 16:31:48

Tue Dec 31 2002, 12:00:21

Module 15 Log:

Reset Count: 40

Reset History: Sat Jan 4 2003, 04:01:13

Fri Jan 3 2003, 22:33:24

Wed Jan 1 2003, 16:32:06

Tue Dec 31 2002, 12:00:40

WS-C6506 Software, Version NmpSW: 6.3(5)

NMP S/W compiled on Feb 7 2002, 21:52:11

System Bootstrap Version: 7.1(1)

Hardware Version: 3.0 Model: WS-C6506 Serial #: TBM06224721

PS1 Module: WS-CAC-2500W Serial #: ART062200DC

PS2 Module: WS-CAC-2500W Serial #: ART062200EL

Mod Port Model Serial # Versions

--- ---- ------------------- ----------- --------------------------------------

1 2 WS-X6K-SUP2-2GE SAL0618057E Hw : 3.7

Fw : 7.1(1)

Fw1: 6.1(3)

Sw : 6.3(5)

Sw1: 6.3(5)

WS-F6K-PFC2 SAL06152FKU Hw : 3.2

3 16 WS-X6516-GBIC SAD045204DF Hw : 4.1

Fw : 6.3(1)

Sw : 6.3(5)

15 1 WS-F6K-MSFC2 SAL06152G2V Hw : 2.3

Fw : 12.1(11b)E

Sw : 12.1(11b)E

DRAM FLASH NVRAM

Module Total Used Free Total Used Free Total Used Free

------ ------- ------- ------- ------- ------- ------- ----- ----- -----

1 130944K 62144K 68800K 32768K 7321K 25447K 512K 260K 252K

Prashanth Krishnappa · ‎01-06-2003

Unfortunately, the switch did not save any stack info to the output of show log for the most recent crash. We had a bug(CSCdw57262) due to which the switch would not save stack of certain crashes to NVRAM. This bug is fixed in 6.3(7) and later but I suggest that you upgrade to 6.3(10). Here is the

release notes

http://cio.cisco.com/univercd/cc/td/doc/product/lan/cat6000/relnotes/78_11235.htm

If you cannot upgrade very soon, I suggest that you let a console session

monitor the switch as the switch would dump stack info to the console as well