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678, can't see 'device' in Commander v1.4

I just had DSL installed in my home and purchased the 678 DSL modem. I am using it in a home network setup. My configuration is as follows:

My main computer has the 678 next to it. The Ethernet port on the 678 is connected to WAN port on a Linksys 4-port router/switch. I have 2 computers connected to one of the 4 ports of the Linksys switch. I am able to connect to the internet and my ISP with no problems. BUT I can not see the 'device' in the Cisco Commander v1.4 and I need to.

If I had the 687 connected directly to one of the computers, removing the LAN from the picture, I get the 'device' in the Cisco Commander with no problem.

As I stated above, I need the Cisco Commander to show the device so that I can use the tabs to connect to my work.

All settings for the Cisco are the 'default'. I have nto attempted to go into its settings, nor have I ever tried to do so.

What do I need to do to allow this to happen?

Doug Webb


Re: 678, can't see 'device' in Commander v1.4

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center ( or speak with a TAC engineer. You can open a TAC case online at

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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