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7960 VoIP phone firmware issue.

christianramirez5
Level 1
Level 1

‎07-03-2014 05:47 AM - edited ‎03-03-2019 07:29 AM

I uploaded the most current firmware on the phone. It will show a TFTP file error on phone display when booting up. I'm assuming the firmware did not upload correctly. I tried reloading the firmware and it shows the same issue. How do I completely erase the firmware from the phone? BTW I tried a factory restore and it didn't work.

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5 Replies 5

CSCO11308940
Level 1
Level 1

‎07-03-2014 12:18 PM

I have the same problem, with cucm version 8.5.1, firmware with problem sccp.9-3-1SR4-1 to ip phone 7962

 

Some body could help us?

 

Regards

0 Helpful

johnd2310
Level 8
Level 8

‎07-03-2014 04:18 PM

Hi,

What is the firmware on the phone and what is the firmware you are trying to move to?

 

John

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CSCO11308940
Level 1
Level 1
In response to johnd2310

‎07-04-2014 07:13 AM

Hi

The firmware phone using is : SCCP42.9-1-1SR1S

the firmware I trying to move is : cmterm-7942_7962-sccp.9-3-1SR4-1.cop.sgn

 

Regards

0 Helpful

johnd2310
Level 8
Level 8
In response to CSCO11308940

‎07-04-2014 02:16 PM

Hi,

 

Have you tried an intermediate release like 9.2(1)SR2?

 

John

**Please rate posts you find helpful**
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CSCO11308940
Level 1
Level 1

‎07-07-2014 08:21 AM

I try and I mention results

 

Regards

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