I bought a brand new Cisco 897 sealed from ebay. Unfortunately the console port it doesnt work. I am trying to find an email to contact cisco (in Ireland) so I can ask them about the cost of fixing it but I cant find it somewhere.
There are several things that might produce symptoms that make the console appear to be dead. I suggest that you look into these:
- are you using the correct console cable? Cisco devices frequently use a roll over cable for connecting to the console. Can you try your console cable on some other Cisco device and see if it works there?
- is your terminal emulator software set up correctly? Have you used this PC and this emulator software to connect to other Cisco devices?
- is the connection set up for speed of 9600? If the Cisco is new it probably has the default setting for console speed. But it would be worth trying various speed settings in the terminal emulator starting from 1200 and working through 2400, 4800, up to 115000.
I would guess that Cisco will not be very helpful about repairing a low end router that was purchased on EBay. I would think you might have more success in getting assistance from the entity that you purchased the router from.
You might want to look for someone in Ireland who services network equipment. They might be able to help resolve the problem with your console connection.
It is good to know that the console cable and the settings of your terminal emulator do work when connected to other Cisco devices. This does certainly point toward it being a problem with the 897.
Since you purchased the router from someone on EBay I would hope that you might be able to ask them for help in resolving this problem. But if that does not work I have two approaches that you might try. You can contact Cisco TAC and ask for assistance using the address firstname.lastname@example.org. Or here is a phone number for Cisco TAC for United Kingdom
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