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ADSL WAN not connecting on Cisco 836

I am having trouble getting my 836 router to connect to my ISP (Virgin UK. All settings are ok and have checked with the ISP. Also it says that the actual WAN port (RJ-11) is down even though a cable is present and connected properly.

It connects directly into an ADSL filter and then into the phone line which i have tested using a different modem and it connects just fine. I've read somewhere i may need an ADSL splitter too.

Any thoguhts on this would be greatfully received. Thanks

2 REPLIES
Silver

Re: ADSL WAN not connecting on Cisco 836

If the service you are receiving is ADSL over ISDN, the Cisco 836 router should work fine, but if it is ADSL over POTS then the Cisco836 is not compatible. Check out the following troubleshooting link, hope this helps :

http://www.cisco.com/en/US/products/hw/routers/ps380/products_quick_start_chapter09186a008012fcaa.html

Bronze

Re: ADSL WAN not connecting on Cisco 836

Hi,

Yes you need a adsl splitter which splits the 4 wire into two pairs

one pair used for telephone

second pair for internet use this wire to plug into ur wan port

HTH

Thanks

Raj

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