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%C6KPWR-SP-4-DISABLED: power to module in slot 9 set off

Slot 9 has SSL Module WS-SVC-SSL 1 SAD081200NF

Log says:

Apr 20 11:52:51: %OIR-SP-3-PWRCYCLE: Card in module 9, is being power-cycled off (Module not responding to Keep Alive polling)

Is there a way of connecting to the SSL module in slot 9 and getting any CRASHINFO file from the SSL module or some such thing to see why this module did not respond or do I have to connect a console directly to SSL module console port?

Appears like issue in CSCdz21419 but we are already running IOS 12.2(17a)SX1 which fixes this issue.

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More of log below:

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Apr 20 11:44:52: %CSM_SLB-6-RSERVERSTATE: Module 8 server state changed: SLB-NETMGT: HTTP health probe failed for server 172.25.9.30:80 in serverfarm 'WEBSEAL-SFARM'

Apr 20 11:45:13: %CSM_SLB-6-RSERVERSTATE: Module 8 server state changed: SLB-NETMGT: HTTP health probe re-activated server 172.25.9.30:80 in serverfarm 'WEBSEAL-SFARM'

Apr 20 11:52:52: %SNMP-5-MODULETRAP: Module 9 [Down] Trap

Apr 20 11:52:51: %OIR-SP-3-PWRCYCLE: Card in module 9, is being power-cycled off (Module not responding to Keep Alive polling)

Apr 20 11:52:52: %C6KPWR-SP-4-DISABLED: power to module in slot 9 set off (Module not responding to Keep Alive polling)

Apr 20 11:53:51: SP: OS_BOOT_STATUS(9) AP OS Boot Status: finished booting

Apr 20 11:54:40: %DIAG-SP-6-RUN_COMPLETE: Module 9: Running Complete Diagnostics...

Apr 20 11:54:41: %SNMP-5-MODULETRAP: Module 9 [Up] Trap

Apr 20 11:54:41: %MLS_RATE-4-DISABLING: The Layer2 Rate Limiters have been disabled.

Apr 20 11:54:41: %DIAG-SP-6-DIAG_OK: Module 9: Passed Online Diagnostics

Apr 20 11:54:41: %OIR-SP-6-INSCARD: Card inserted in slot 9, interfaces are now online

Apr 20 13:25:03: %CSM_SLB-6-RSERVERSTATE: Module 8 server state changed: SLB-NETMGT: HTTP health probe failed for server 172.25.47.197:0 in serverfarm 'GPRS-MOBTST-TOR'

1 REPLY
Cisco Employee

Re: %C6KPWR-SP-4-DISABLED: power to module in slot 9 set off

Hi,

If the card immediately enters this state upon insertion and this behavior is repeatable, you are likely running into a hardware failure. If you have smartnet on this card, I'd suggest opening a TAC Service Request to get an RMA.

HTH,

Bobby

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