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Community Member

Can't login to RTM

After installing RTM 1.4 SP7 onto Win2k SP3, I get the message Login unsuccessful Check to see if nGenius services are running. I have uninstalled, restarted, then reinstalled to no avail. What else might work?

4 REPLIES
Blue

Re: Can't login to RTM

When you installed SP7 and stopped nGenius Server, did you verified that all the RTM processes have completely shutdown?. Try doing a reinitdb and see if that helps.

Community Member

Re: Can't login to RTM

I have since uninstalled and reinstalled without sp7 and can now login. However, now I can't import any CW export info.

Community Member

Re: Can't login to RTM

check your proxy server..

Community Member

Re: Can't login to RTM

Same here. I had installed SP7 awhile ago and started having the same problem recently. When I uninstalled sp7, I was able to login, however lost lots of bacward functionality. sp9 has not helped either.

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