Cisco Router 1905 infinite boot loop error

rkent649649 · ‎11-29-2016

Good day everyone, I would like to as some assistance from you guys. This is with regards to our router, after unboxing it and did some basic router configuration then saving it, after some reload it gives out an error like:

Possible software fault.
Please collect crashinfo, "show tech" and contact Cisco Technical Support.

Some other details:

System Bootstrap, Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2012 by cisco Systems, Inc.

Total memory size = 256 MB
CISCO1905/K9 platform with 262144 Kbytes of main memory
Main memory is configured to 64 bit mode with ECC disabled

Readonly ROMMON initialized
program load complete, entry point: 0x80903000, size: 0x4c4a0
program load complete, entry point: 0x80903000, size: 0x4c4a0

IOS Image Load Test
___________________
Digitally Signed Release Software
program load complete, entry point: 0x81000000, size: 0x48021fc
Self decompressing the image : ################################################# ################################################################################ ################################################################################ ################################################################################ ################################################################################ ################################################################################ ################################################################################ ################################################################################ ################################################################################ ############################################## [OK]

Smart Init is disabled. IOMEM set to: 20

Using iomem percentage: 20

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.4(3)M1, REL EASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Sat 25-Oct-14 01:02 by prod_rel_team

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco CISCO1905/K9 (revision 1.0) with 212992K/49152K bytes of memory.
Processor board ID FGL191722K7
2 Gigabit Ethernet interfaces
1 Serial(sync/async) interface
1 terminal line
DRAM configuration is 64 bits wide with parity disabled.
255K bytes of non-volatile configuration memory.
250864K bytes of USB Flash usbflash0 (Read/Write)

--- System Configuration Dialog ---

Would you like to enter the initial configuration dialog? [yes/no]:
% Please answer 'yes' or 'no'.
Would you like to enter the initial configuration dialog? [yes/no]: no
SYSTEM INIT: INSUFFICIENT MEMORY TO BOOT THE IMAGE!

%Software-forced reload

08:09:24 UTC Tue Nov 29 2016: Breakpoint exception, CPU signal 23, PC = 0x21D81 26C

--------------------------------------------------------------------
Possible software fault.
Please collect crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

-Traceback= 0x21D7D2ECz 0x21D7B4ECz 0x2100FB80z 0x229E3380z 0x21066010z 0x228DAF 6Cz 0x210329B4z 0x21032998z
$0 : 00000000 00000000, AT : 00000000 2A580000, v0 : 00000000 27490000, v1 : 000 00000 21E214D8
a0 : 00000000 2C09DB2C, a1 : 00000000 00000000, a2 : 00000000 00000000, a3 : 000 00000 2749BB27
t0 : 00000000 2102ECA8, t1 : 00000000 50009FE1, t2 : 00000000 2102ECA8, t3 : FFF FFFFF FFFF00FF
t4 : 00000000 2102ECA8, t5 : 31307A20 32323844, t6 : 41463643 7A203231, t7 : 303 33239 42347A20
s0 : 00000000 299D0000, s1 : 00000000 00000000, s2 : 00000000 00000048, s3 : 000 00000 00000000
s4 : 00000000 229E72F8, s5 : 00000000 00000048, s6 : 00000000 00000000, s7 : 000 00000 00000000
t8 : 00000000 00000000, t9 : 00000000 21028310, k0 : 00000000 504080E1, k1 : FFF FFFFF FFFFFFFE
gp : 00000000 2A58B5A0, sp : 00000000 2B118F50, s8 : 00000000 2B118FF0, ra : 000 00000 21D7F46C
EPC : 21D8126C, ErrorEPC : 7AED5A24, SREG : 50009FE3
MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000
CacheErr_Icache : 0x007F7F00 - 000037B8, CacheErr_Dcache : 0x00000000 - 00003F40
TagLo_Icache : 0x00000000 - 21059E83, DataLo_Icache : 0x8FB30020 - 8FB2001C
DataHi_Icache: 0x00000000 - 00000001
TagLo_Dcache : 0x00000000 - 2B118F03, TagHi_Dcache : 0x00000000 - 0A583801
DataLo_Dcache: 0x00000001 - 00000000, DataHi_Dcache : 0x00000000 - 00000010
TEXT_START : 0x2100488C
DATA_START : 0x26865F80
Cause 00000024 (Code 0x9): Breakpoint exception

08:09:24 UTC Tue Nov 29 2016: Breakpoint exception, CPU signal 23, PC = 0x21D81 26C

--------------------------------------------------------------------
Possible software fault.
Please collect crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

-Traceback= 0x21D7D2ECz 0x21D7B4ECz 0x2100FB80z 0x229E3380z 0x21066010z 0x228DAF 6Cz 0x210329B4z 0x21032998z
$0 : 00000000 00000000, AT : 00000000 2A580000, v0 : 00000000 27490000, v1 : 000 00000 21E214D8
a0 : 00000000 2C09DB2C, a1 : 00000000 00000000, a2 : 00000000 00000000, a3 : 000 00000 2749BB27
t0 : 00000000 2102ECA8, t1 : 00000000 50009FE1, t2 : 00000000 2102ECA8, t3 : FFF FFFFF FFFF00FF
t4 : 00000000 2102ECA8, t5 : 31307A20 32323844, t6 : 41463643 7A203231, t7 : 303 33239 42347A20
s0 : 00000000 299D0000, s1 : 00000000 00000000, s2 : 00000000 00000048, s3 : 000 00000 00000000
s4 : 00000000 229E72F8, s5 : 00000000 00000048, s6 : 00000000 00000000, s7 : 000 00000 00000000
t8 : 00000000 00000000, t9 : 00000000 21028310, k0 : 00000000 504080E1, k1 : FFF FFFFF FFFFFFFE
gp : 00000000 2A58B5A0, sp : 00000000 2B118F50, s8 : 00000000 2B118FF0, ra : 000 00000 21D7F46C
EPC : 21D8126C, ErrorEPC : 7AED5A24, SREG : 50009FE3
MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000
CacheErr_Icache : 0x007F7F00 - 000037B8, CacheErr_Dcache : 0x00000000 - 00003F40
TagLo_Icache : 0x00000000 - 21059E83, DataLo_Icache : 0x8FB30020 - 8FB2001C
DataHi_Icache: 0x00000000 - 00000001
TagLo_Dcache : 0x00000000 - 2B118F03, TagHi_Dcache : 0x00000000 - 0A583801
DataLo_Dcache: 0x00000001 - 00000000, DataHi_Dcache : 0x00000000 - 00000010
TEXT_START : 0x2100488C
DATA_START : 0x26865F80
Cause 00000024 (Code 0x9): Breakpoint exception

Writing crashinfo to usbflash0:crashinfo_20161129-080924-UTC

08:09:24 UTC Tue Nov 29 2016: Breakpoint exception, CPU signal 23, PC = 0x21D81 26C

--------------------------------------------------------------------
Possible software fault.
Please collect crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

-Traceback= 0x21D7D2ECz 0x21D7B4ECz 0x2100FB80z 0x229E3380z 0x21066010z 0x228DAF 6Cz 0x210329B4z 0x21032998z
$0 : 00000000 00000000, AT : 00000000 2A580000, v0 : 00000000 27490000, v1 : 000 00000 21E214D8
a0 : 00000000 2C09DB2C, a1 : 00000000 00000000, a2 : 00000000 00000000, a3 : 000 00000 2749BB27
t0 : 00000000 2102ECA8, t1 : 00000000 50009FE1, t2 : 00000000 2102ECA8, t3 : FFF FFFFF FFFF00FF
t4 : 00000000 2102ECA8, t5 : 31307A20 32323844, t6 : 41463643 7A203231, t7 : 303 33239 42347A20
s0 : 00000000 299D0000, s1 : 00000000 00000000, s2 : 00000000 00000048, s3 : 000 00000 00000000
s4 : 00000000 229E72F8, s5 : 00000000 00000048, s6 : 00000000 00000000, s7 : 000 00000 00000000
t8 : 00000000 00000000, t9 : 00000000 21028310, k0 : 00000000 504080E1, k1 : FFF FFFFF FFFFFFFE
gp : 00000000 2A58B5A0, sp : 00000000 2B118F50, s8 : 00000000 2B118FF0, ra : 000 00000 21D7F46C
EPC : 21D8126C, ErrorEPC : 7AED5A24, SREG : 50009FE3
MDLO : 00000000, MDHI : 00000000, BadVaddr : 00000000
CacheErr_Icache : 0x007F7F00 - 000037B8, CacheErr_Dcache : 0x00000000 - 00003F40
TagLo_Icache : 0x00000000 - 21059E83, DataLo_Icache : 0x8FB30020 - 8FB2001C
DataHi_Icache: 0x00000000 - 00000001
TagLo_Dcache : 0x00000000 - 2B118F03, TagHi_Dcache : 0x00000000 - 0A583801
DataLo_Dcache: 0x00000001 - 00000000, DataHi_Dcache : 0x00000000 - 00000010
TEXT_START : 0x2100488C
DATA_START : 0x26865F80
Cause 00000024 (Code 0x9): Breakpoint exception

-Traceback= 0x21D7D2ECz 0x21D7B4ECz 0x2100FB80z 0x229E3380z 0x21066010z 0x228DAF 6Cz 0x210329B4z 0x21032998z

=== Flushing messages (08:09:27 UTC Tue Nov 29 2016) ===

Buffered messages:
Queued messages:
*Nov 29 08:09:27.567: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console d ebugging output.

*Jan 2 00:00:02.907: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module nam e = c1900 Next reboot level = ipbasek9 and License = ipbasek9
*Nov 29 08:08:59.731: c3600_scp_set_dstaddr2_idb(184)add = 80 name is Embedded-S ervice-Engine0/0
*Nov 29 08:09:08.807: %CTS-6-ENV_DATA_START_STATE: Environment Data Download in start state
*Nov 29 08:09:14.871: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed stat e to down
*Nov 29 08:09:14.875: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed stat e to down
*Nov 29 08:09:14.875: %LINK-3-UPDOWN: Interface Serial0/0/0, changed state to do wn
*Nov 29 08:09:15.871: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth ernet0/0, changed state to down
*Nov 29 08:09:15.875: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth ernet0/1, changed state to down
*Nov 29 08:09:15.875: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/ 0, changed state to down
*Nov 29 08:09:20.007: %USBFLASH-5-CHANGE: usbflash0 has been inserted!
*Nov 29 08:09:22.023: %SYS-6-STARTUP_CONFIG_IGNORED: System startup configuratio n is ignored based on the configuration register setting.
*Nov 29 08:09:24.467: %SYS-2-MALLOCFAIL: Memory allocation of 72 bytes failed fr om 0x229E72F8, alignment 0
Pool: Processor Free: 36 Cause: Not enough free memory
Alternate Pool: None Free: 0 Cause: No Alternate pool
-Process= "Init", ipl= 0, pid= 3
-Traceback= 2100FB80z 229E3380z 21066010z 228DAF6Cz 210329B4z 21032998z
*Nov 29 08:09:24.571: %SYS-2-NOMEMORY: No memory available for registry_add_case 4096
*Nov 29 08:09:24.571: %
*Nov 29 08:09:24.571: Error starting Capabilities Manager, error 2
No warm reboot Storage
*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x2abe768c
PC = 0x21d8126c, SP = 0x2b118f50, RA = 0x21d7f46c
Cause Reg = 0x00000024, Status Reg = 0x50009fe3

Mark Malone · ‎11-29-2016

I would say you have hit a software bug looking at the output or else something's up with your dram , you could break into in through rommon and upload a new image or send it back as you just got it

SYSTEM INIT: INSUFFICIENT MEMORY TO BOOT THE IMAGE!

https://supportforums.cisco.com/document/11776/router-fails-boot-and-system-init-insufficient-memory-boot-image-error-message

http://www.cisco.com/c/en/us/support/docs/routers/3800-series-integrated-services-routers/112058-c1900-pwd-rec-00.html

Components Used

The information in this document is based on this hardware version:

Cisco 1900 Series Integrated Services Router

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Related Products

Refer to Password Recovery Procedures for information on how to recover passwords for related products.

Conventions

Refer to Cisco Technical Tips Conventions for information on document conventions.

Step-by-Step Procedure

Perform these steps in order to recover your password:

Attach a terminal or PC with terminal emulation to the console port of the router. Use these terminal settings:
- 9600 baud rate
- No parity
- 8 data bits
- 1 stop bit
- No flow control
Refer to these documents for information on how to cable and connect a terminal to the console port or the AUX port:
If you can access the router, type show version at the prompt, and record the configuration register setting. See Example of Password Recovery Procedure in order to view the output of a show version command.

Note: The configuration register is typically set to 0x2102 or 0x102. If you can no longer access the router (because of a lost login or TACACS password), you can safely assume that your configuration register is set to 0x2102.
Use the power switch in order to turn off the router, and then turn the router back on.

Note:
- In order to simulate this step on a Cisco 6400, pull out and then plug in the Node Route Processor (NRP) or Node Switch Processor (NSP) card.
- In order to simulate this step on a Cisco 6x00 with NI-2, pull out and then plug in the NI-2 card.
Press Break on the terminal keyboard a couple of times after you see the message program load complete, entry point: 0x80008000, size: 0x6fdb4c in order to put the router into ROMMON.

Note: The values of entry point and size are subjected to the routers.

If the break sequence does not work, refer to Standard Break Key Sequence Combinations During Password Recovery for other key combinations.

If unable to break into ROMMON mode, perform these steps:
1. Remove flash.
2. Reload the router. Router will end up in ROMMON mode.
3. Insert flash.
4. Perform standard procedure for password recovery.

dilysling · ‎11-29-2016

Thanks for sharing.

dilysling · ‎11-29-2016

cc