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Cisco Smartcare Services

Hello World,

We are in the process of renewing our maintenance on our cisco devices.  We are considering Cisco Smartcare as one of alternative out there, now I do understand the nature of support. However, I do have the following question

-> Has somebody used Cisco Smartcare Services? How was the expierence ? Are you still using the services or have you walked away ? if  you, did walked away from the service. what was the reason ?

Thanks in advance,

Sufi

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