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Cisco Works integrated with Remedy ARS

Hello,

I am new to Cisco Works and I would like to know if anyone has integrated Cisco Works 2000 with the Remedy ARS system. Basically what I want to do is send alarms from Cisco to the Remedy system thereby creating a help desk ticket. Any help in the right direction would be greatly appreciated.

Thanks in advance.

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Re: Cisco Works integrated with Remedy ARS

Have you also installed Device Fault Manager (DFM) with your CW2K?. If so, then DFM can forward traps to other NMS trap receiving apps like HPOV etc. See the section 'How do I configure DFM to forward traps?' at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/dfm/dfm_faq.htm#xtocid32 for details.

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