I have a partner in Canada that is trying to add a Cisco 7206VXR to smartnet and we are trying to determine the true chassis serial number. The end customer has provided us the sh invent which gives us the main processor board s/n, and they have provided us the sh hardware which also gives us the serial number of the main processor board. I have searched in Cisco's manufacturing tool and found the main processor board s/n and it provided me the chassis serial number but the partner is not accepting this to be the chassis serial number.
Is there another show command that the end customer can do to see the correct chassis serial number?
Unfortunately, it is not possible to read the chassis serial number via software. The reason for this is the serial number is not stored in an electronic format. IOS can only display the chassis mid-plane serial number.
Some customers get around this by reading the serial number of the chassis then saving it to the configuration by using the "snmp-server-chassis-id" command.
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