Re: CiscoWorks 2000

psohal · ‎11-30-2002

after loading 5th edition software CW does not load, cannot even start the daemon manager, also got error msg port dd(dbport6) build number mismatch, any idea?

rmushtaq · ‎11-30-2002

What exactly happens when you try to start the daemon manager?. Is this a Fresh install or an upgrade?. What is the OS and Service Pack installed?. Any other applications installed on the same server with CW2K?. Are you able to get to the login screen?

psohal · ‎12-01-2002

This was an upgrade to 5th edition, running on Windows 2000 server SP2, no other apps on server just Cisco Works. Problem seems to be starting the Cisco Works Daemon under the services option.

psohal · ‎12-01-2002

This was an upgrade to 5th edition, running on Windows 2000 server SP2, no other apps on server just Cisco Works. Problem seems to be starting the Cisco Works Daemon under the services option.Do not even get the login screen for Cisco Works.

Have tried starting the daemon via DOS but still not good

net start crmdgtd

rmushtaq · ‎12-02-2002

Does the install log show any error messages?. This could be due to CSCdx84744 which you can see via CCO Bug Tookit.

psohal · ‎12-02-2002

Log attached, -

Setup log file on this date 11-30-2002

MAIN: SetupInstall START at 18:01:57

Normal mode installation, TAGS=rme rmeids

INFO-OVERRIDE: C:\DOCUME~1\Siemens\LOCALS~1\Temp\CW2K.install file not found, normal installation mode

MAIN: SetupInstall END at 18:02:01

Installing Resource Manager Essentials

GetServiceState for HP OpenView Process Manager returned 0

This installation requires cdone to be pre-installed.

INFO: comparing the version of installed package cdone (2.1.0) to 2.1.0

INFO: [CheckSSL] This is CDONE 2.1. There will be ssl.properties

MAIN: CallTocHooks START upgrade at 18:02:02

Executing INIT hooks

MAIN: CallTocHooks END upgrade at 18:02:02

MAIN: ShowDialogs START at 18:02:02

INFO: NMSROOT already set

INFO: have component choice

MAIN: ShowDialogs END at 18:02:05

MAIN: ProcessBeforeConfirmation START at 18:02:05

Executing command:

"D:\dependency\jre\bin\jrew_dep.exe" -cp "D:\dependency" -nojit DependencyHandler "C:\CSCOpx\setup" C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\setup C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\Depends.in

-------------Checking if import from BG required-------------

BG_DATA_STORE_DIR not found, import from BG not needed

MAIN: ProcessBeforeConfirmation END at 18:02:13

MAIN: ProcessBeforeDiskSpaceCheck START at 18:02:15

------------------ Memory Information -------------

GlobalMemoryStatus: totalPhys = 1073246208(1023M), totalPageFile = -1712951296(-1633M)

Paging Files:

C:\pagefile.sys 1536 3072

Total Paging files: initial = 1536M, maximum = 3072M

MESSAGE

Installer has verified the following on your system:

- Sufficient CPU

- Sufficient memory (RAM)

- Sufficient paging file

4 G disk space is recommended for this product.If you want to install other applications after installing

Resource Manager Essentials please check the system requirements for those products.

***Executing preinstall hooks

CallScript START PREINSTALL: rme at 18:02:21

HOOK: START at 18:02:25

Info: CopyNewFiles from C:\CSCOpx\setup\support to C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP1.DIR\

Info: CopyNewFiles copies resetCasuser.exe

Info: CopyNewFiles copies secure.dll

Info: CopyNewFiles copies swimDir.pl

getting property NAME from property list ..., found: Resource Manager Essentials Incremental Device Support

getting property NAME from C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\setup\rmeids.info..., done

setting property PRODUCT_NAME=CiscoWorks2000 into property List ..., adding property done

setting property SHORT_PRODUCT_NAME=CW2000 into property List ..., adding property done

setting property REGISTRY_ROOT=SOFTWARE\Cisco\Resource Manager\CurrentVersion into property List ..., adding property done

setting property VENDOR=Cisco Systems into property List ..., adding property done

setting property LOG_FILE_NAME=cw2000_in020.log into property List ..., adding property done

setting property REBOOT=OFF into property List ..., adding property done

setting property RUN_DMGR=ON into property List ..., adding property done

setting property ABORT=OFF into property List ..., adding property done

HOOK: END at 18:02:25

CallScript END PREINSTALL: rme at 18:02:25

CallScript START PREINSTALL: adv_inv at 18:02:27

HOOK: START at 18:02:32

Info: CopyNewFiles from C:\CSCOpx\setup\support to C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP1.DIR\

Info: CopyNewFiles copies resetCasuser.exe

Info: CopyNewFiles copies secure.dll

Info: CopyNewFiles copies swimDir.pl

getting property INSTDATE from property list ..., found: 11-30-2002 18:01:58

getting property INSTDATE from C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\setup\adv_inv.info..., done

getting property PREV_VERSION from property list ..., found: 3.3

getting property PREV_VERSION from C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\setup\adv_inv.info..., done

getting property PREV_PATCHVER from property list ..., found: 0

getting property PREV_PATCHVER from C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\setup\adv_inv.info..., done

INFO: comparing the version of installed package adv_inv (3.3.0) to 3.4.0

INFO: Registering the script C:\CSCOpx/IDS/inventory/scripts/main.pl

setting property bInstallingPkgFirstTime=NO into property List ..., adding property done

setting property bInstallingPkgFirstTime=NO into C:\DOCUME~1\Siemens\LOCALS~1\Temp\_ISTMP5.DIR\_ISTMP0.DIR\setup\adv_inv.info..., done

QUESTION:

For security reasons

Cisco recommends that you change the default Password for RME Database.

Do you want to Change RME Database Password ?

USER ANSWER: NO