Re: CiscoWorks2000 JVM.DLL error

michael_mcmillan · ‎09-16-2002

I am experiencing a problem with CiscoWorks on my Windows XP PC's. When I open IE and enter the address of my server it intermitently performs an error in AppName=IExplorer.exe ModName=jvm.dll. THe PC is Windows XP, Java VM 3805, JRE 1.3.1 only. Any ideas?

Thanks

Mick

rmushtaq · ‎09-16-2002

What version of CiscoWorks?. What version of IE?. Do you get the same error with Netscape?. Are there multiple versions of Java Plug-ins installed on the XP Client?. You may want to remove all Java Plug-in versions from your Client completely, then launch your browser and point to to your CW2K server to download/install 1.3.1 again and see if works, Make sure that you're using 1.3.1 only anything other than 1.3.1 even 1.3.1_xx will not work.

michael_mcmillan · ‎09-16-2002

IE6, It works with netscape, only 1.3.1 is installed and was installed from the cw2k server.

My colleague has downloaded Java Ver 1.4.1 and has it working correctly, I am looking at that version now. Have you tested this newer version at all?

rmushtaq · ‎09-17-2002

IE6 is only supported with the latest version of CW2000 (RME 3.4). If you're using an earlier version then you should be using IE 5.5 only as IE6 is not supported with any of the earlier versions. Also Java 1.4.1 is not supported currently, even though it may be working for you, but it has not been tested, therefore is not supported.

michael_mcmillan · ‎09-17-2002

Thanks for this. What is the easiet way for me to download this updated version? I am new to this job and have sort of been dumped with it. Any help is greatly appreciated thanks.

Mick

rmushtaq · ‎09-17-2002

By 'updated version' if you're referring to CW2000, then it is not available as a download from CCO. You need order it via your regular sales channel. See http://www.cisco.com/warp/public/477/top_issues/jump9.html doe details.

michael_mcmillan · ‎09-17-2002

Thanks I will follow up with them.

Thanks for all your help.

Mick

wsitu · ‎09-17-2002

You need to download Java from Sun first. Because of the lawsuit, Microsoft did not include in XP, and is downloadable from Sun.