09-26-2016 10:35 PM - edited 03-03-2019 08:21 AM
Historically, the work section that I am a part of has requested RMAs for C4500 power supplies, as 1 RMA (up to two PS's) per chassis SN, and then never using that chassis to commit an RMA again. However, this seems strange to me, in that if I committed the same number of RMAs as there were chassis, then I would have no more chassis to commit any future such RMA.
I have the theory that my section mates and I have been taught incorrectly in this, as it would seem that we could submit future RMAs on a given chassis' components equal to the number of components it has, at an indefinite amount... presupposing that all RMAs are fully completed in a given event.
Is my theory true? Can we re-use previously used chassis SNs for RMAs of previously received replacement devices that have later gone bad?
Thank you for any assistance/clarifications.
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09-27-2016 05:25 AM
you are saying that thought is accurate, and that my section mates have been taught wrongly.
No, that's not what I meant.
Rules change (and this is what I mean). Maybe the method they were taught were the "old school" method but nowadays it's different. I have RMA-ed several SFP/SFP+ using a single 6807 chassis' serial number as a source and I haven't encountered any problem.
09-26-2016 11:39 PM
I know I have.
Remember, the Entitlements Team are not Cisco staff but they are a sub-contractors. So they may not know all the rules of the past.
09-26-2016 11:42 PM
So, you are saying that thought is accurate, and that my section mates have been taught wrongly. Correct?
09-27-2016 05:25 AM
you are saying that thought is accurate, and that my section mates have been taught wrongly.
No, that's not what I meant.
Rules change (and this is what I mean). Maybe the method they were taught were the "old school" method but nowadays it's different. I have RMA-ed several SFP/SFP+ using a single 6807 chassis' serial number as a source and I haven't encountered any problem.
09-27-2016 03:23 PM
Thank you very much for your answer, and clarification!
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