02-03-2006 01:59 AM - edited 03-03-2019 01:41 AM
Hello,
When i was configuring a gigabit interface on the catalyst i have receive a %Software-forced reload, and from the show version I receive the following message
System returned to ROM by error - Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!, PC 0x1DDE58
In the cco I didnt find any cause for this crash, thus any one have an idea
Thanks
02-03-2006 06:15 AM
Hi,
Can you post a "show stacks"
thanks,
Bobby
02-03-2006 06:52 AM
Hello,
Here is the show stacks
------------------ show stacks ------------------
Minimum process stacks:
Free/Size Name
5120/6000 hulc_flash init
4076/6000 SaveCrashBuffer
5652/6000 vqpc_shim_create_addr_tbl
5636/6000 SPAN Subsystem
5636/6000 bulk config process
3460/6000 master cfg mgr init process
5592/6000 CDP Protocol
11348/12000 Router Init
4672/6000 hpm bulk_vlan_state process
7556/12000 Init
5364/6000 RADIUS INITCONFIG
5768/6000 MDFS Reload
5772/6000 MDFS LC Download Ack Process
4532/6000 HULC CrashBuffer
8420/9000 DHCP Client
8940/12000 Virtual Exec
Interrupt level stacks:
Level Called Unused/Size Name
3 12 8484/9000 NETWORK INTERFACE CHIP
4 3505561678 8224/9000 NETWORK INTERFACE CHIP
5 0 9000/9000 SUPERVISOR EXCEPTIONS
6 41 8948/9000 NS16550 VECTOR
System was restarted by error - Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!, PC 0x1DDE58
C3750ME Software (C3750ME-I5-M), Version 12.1(14)AX, RELEASE SOFTWARE (fc3)
Compiled Thu 08-Jan-04 16:32 by yenanh (current version)
Image text-base: 0x00003000, data-base: 0x00A9C0E4
Stack trace from system failure:
FP: 0x1AD8434, RA: 0x1DDE58
FP: 0x1AD8444, RA: 0x1DDE58
FP: 0x1AD8454, RA: 0x1E261C
FP: 0x1AD846C, RA: 0x1E5BB0
FP: 0x1AD84B8, RA: 0x1DFD6C
FP: 0x1AD84D8, RA: 0x2F36EC
FP: 0x1AD84E0, RA: 0x2A54D8
FP: 0x1AD8520, RA: 0x1296E28
***************************************************
******* Information of Last System Crash **********
***************************************************
Using flash:/crashinfo/crashinfo_3.
Cisco Internetwork Operating System Software
IOS (tm) C3750ME Software (C3750ME-I5-M), Version 12.1(14)AX, RELEASE SOFTWARE (fc3)
Copyright (c) 1986-2004 by cisco Systems, Inc.
Compiled Thu 08-Jan-04 16:32 by yenanh
Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x002A845C SRR1 = 0x00029210 SRR2 = 0x002A72AC SRR3 = 0x00021000
ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x8C000000 DBSR = 0x10000000
CPU Register Context:
Vector = 0x00002000 PC = 0x001DDE58 MSR = 0x00029210 CR = 0x33500050
LR = 0x001DDE58 CTR = 0x009FEED4 XER = 0xE0000010
R0 = 0x001DDE58 R1 = 0x01AD8434 R2 = 0x00000000 R3 = 0x01245D24
R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x010E0000 R7 = 0x00000000
R8 = 0x00029210 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x0005608D
R12 = 0x53500050 R13 = 0x00110000 R14 = 0x00000000 R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x01AD85A8 R23 = 0x00B70000
R24 = 0x00B70000 R25 = 0x00000000 R26 = 0x00000001 R27 = 0x00B70000
R28 = 0x000030D4 R29 = 0x00000000 R30 = 0x00000003 R31 = 0x00000000
Stack trace:
PC = 0x001DDE58, SP = 0x01AD8434
Frame 00: SP = 0x01AD8444 PC = 0x001DDE58
Frame 01: SP = 0x01AD8454 PC = 0x001E261C
Frame 02: SP = 0x01AD846C PC = 0x001E5BB0
Frame 03: SP = 0x01AD84B8 PC = 0x001DFD6C
Frame 04: SP = 0x01AD84D8 PC = 0x002F36EC
Frame 05: SP = 0x01AD84E0 PC = 0x002A54D8
Frame 06: SP = 0x01AD8520 PC = 0x002D8884
Frame 07: SP = 0x01AD8540 PC = 0x0034FD08
Frame 08: SP = 0x01AD8548 PC = 0x0034FE9C
Frame 09: SP = 0x01AD8570 PC = 0x003892D0
Frame 10: SP = 0x01AD8598 PC = 0x0038950C
Frame 11: SP = 0x01AD85C0 PC = 0x003F4BC0
Frame 12: SP = 0x01AD85E0 PC = 0x00463804
Frame 13: SP = 0x01AD85F8 PC = 0x00462E98
Frame 14: SP = 0x00000000 PC = 0x001E2E30
02-03-2006 08:37 AM
I decoded the stack trace, but it does not match any known bugs, although you are running the original IOS release for that platform. An upgrade may or may not help here.
How many times has it crashed? Was anyone entering any commands on the switch at the time?
thanks,
Bobby
02-04-2006 08:46 AM
The switch crashed after i configure the gigabit interface to speed 100.
I will try to upgrade to a new ios.
Do you know what is the most stable ios for 3750 metro switch at the moment.
Thanks
02-04-2006 11:08 AM
Hi,
I think that is your best bet as 12.1(14)AX was the original release for the 3750 metro switch. I would personally recommend 12.2(25)EY3, but please review the release notes for any open caveats that you may be subject to:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat3750m/index.htm
HTH,
Bobby
*Please rate helpful posts.
10-15-2013 02:01 AM
Hello all,
Is it possible to use 1 licence ip advanced service (3750Metro) for more than 2 switchs 3750Metro? ,
Thx ,
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