CVM: CVMdbEngine

[manuel.rouze]

Hi all,

I installed CVM on top of CISCO Works.

I get an error when I try to log into the CVM interface: unable to connect to http://@IP:1741

I can't find the CVMdbengine in the process status window of CISCO Works, and I see many database access error in CVM log files.

I'm pretty sure my login problem is linked to this CVMdbengine process not started.

Any idea why I can't find it, or why is it not started?

Thanks,

Manuel.

[rmushtaq]

What is the version of CVM and CW2K specifically CD-One?. Also what is the operating system and Service Pack?. Any other applications installed on the same server with CVM/CW2K?

[manuel.rouze]

CVM 2.1

CW2K CD ONE 5th Edition

OS: Win2000 Server SP2

Other applications: yes, but I had the same pb on a different server without any applications.

And I had no pb during the installation.

Can you tell me if this CVMdbengine process should be running on the machine (I can see the 3 other services running : CVM dbmonitor, CVM server and CVM poller), and if I should see it in the process administration page of CW.

And how to start it manually (command line ?).

Thanks,

Manuel.

[rmushtaq]

CVM 2.1 does not support CD-One 5th Edition. It supports only CD-One 4th Edition per install guide: http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm210/ins_gd/cvmw_ins.htm So, you're using the wrong CD-One version which you need to fix first.

[manuel.rouze]

Thanks a lot !

BTW, it does not support the new 37XX platforms, and MGCP CCM-controlled gateways...

[rmushtaq]

CVM 2.1 supports only the devices listed at:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/voicemgr/cvm2x/cvm210/cvm21dev.htm