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New Member

DFM Monitoring Console Load Error

At client workstation, in CiscoWorks 2000, in DFM module, accessing the Monitoring Console yields: "Console Load Error. Could not load console alarm_log.iccon com.smarts.viewer.console.SmSchemaLoadException: <cw2k server>".

It works fine on the server, both are running same Java plugin 1.4.1_02. What's next? Thanks!

11 REPLIES

Re: DFM Monitoring Console Load Error

If you open an admin console, is the domain attached to the broker ?

regards,

Martin

New Member

Re: DFM Monitoring Console Load Error

I am having a similar but different problem -

I just installed DFM on my server, and when I open the monitoring console and attempt to attach to a domain, there is nothing in the domain drop down box. If I put “DFM” in there, I get

Cannot attach to domain DFM

Domain DFM not registered with Broker!

Any ideas ? This is a brand new install, and I was never prompted to “connect” the broker to my RME, or give it a domain name.

BTW – I am running RME on the same box.

Thanks for any assistance!

Joe

Re: DFM Monitoring Console Load Error

open the administration console and select "Domain" "attach" and type in the box (without the quots) "your-CW2k-Server-IP:9002", then apply;

after that it should work.

also search for the broker.info file and check the entry "localhost:9002" or "CW2k-Server-NAME:9002". Change this to "CW2k-Server-IP:9002". Restart CW2k-Daemon.

New Member

Re: DFM Monitoring Console Load Error

Thanks much for the quick reply - I've already tried changing the host name to IP address in both the Monitor console and the broker.info file, though when I attempt to "attach to domain" ... there's no domain available to select ...

Frustrating! Just reinstalled DFM (again) and will see what happens...

New Member

Re: DFM Monitoring Console Load Error

It appears I am having the same problem. Last week I applied all current updates and IDUs and my DFM hasn't worked since. I've changed the hostname to IP Address in broker.info and in the sm_adapter in the registry and I still can't attach to my DFM domain.

How did the reinstall go?

New Member

Re: DFM Monitoring Console Load Error

I reinstalled, and still do not have access to the DFM domain - I've got a case open with the TAC right now, and I'll let you know as soon as I figure it out!!!

;c)

New Member

Re: DFM Monitoring Console Load Error

Here's the reply from the TAC: Might try this. Also, when I installed DFM, the install docs didn't say anything about setting up the user as "Admin" and I created under my own account - It appears from the TAC that DFM creates some files that want to see Admin as the user, so I'll try reinstalling and creating an Admin username this time...

Thank you for the screenshots you sent, it surely helped me visualize our concern.

(1) I assumed you have tried the workaround on my previous email. This involves

deleting the broker.rps file (..CSCOpx/objects/smarts/conf directory).

(2) Check clientConnect.conf found in the directory (../CSCOpx/objects/smarts/conf)

It should look like this...

*:*:admin:admin

Check also serverConnect.conf, found also on the same directory

It should look like this...

*:admin:admin:All

Please please change if there is discrepancy by doing this,

c:\cd program files\CSCOpx\bin

c:\Program Files\CSCOpx\bin>

c:\Program Files\CSCOpx\bin>perl C:\Progra~1\CSCOpx\cgi-bin\dfm\DFMConnect.pl -c -r admin admin

(for clientConnect)

c:\Program Files\CSCOpx\bin>perl C:\Progra~1\CSCOpx\cgi-bin\dfm\DFMConnect.pl -s -r admin admin

(for serverConnect)

Login from the remote client to the CW2000 server as admin and test it again.

(3) Please also check broker.info under ..CSCOpx/conf/dfm directory.

It should be somehow like this,

Status=Success

BrokerInfo=cw2000-win2k:9002

note:

cw2000-win2k is the hostname of the server.

Make sure that this hostname is resolvable.

Do a nslookup,

From Server to client:

- nslookup

- nslookup

From Client to Server:

- nslookup

- nslookup

Make sure that the right IP address/hostname is in the broker.info

On the remote client,

goto Domain > Attach > enter broker as :9002 and try connecting

New Member

Re: DFM Monitoring Console Load Error

After I reinstalled, didn't work - Then I installed the IDU listed below and voila! It's working like a champ...

joe

This could be related to the BugID CSCdx55823 - DFM domain dies

when restarted after January 2004.

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl

Please download and install the latest IDU from this link,

http://www.cisco.com/cgi-bin/tablebuild.pl/cw2000-dfm

Please let me know if installing the IDU fixed this.

New Member

Re: DFM Monitoring Console Load Error

Re-applying the latest IDU didn't fix my problem. This IDU is also NOT list under Installed Patches in SERVER CONFIGURATION -> ABOUT THE SERVER -> APPLICATIONS AND VERSIONS. The readme file for this IDU says it should be listed there.

I am going to open a case with TAC.

thanks

Re: DFM Monitoring Console Load Error

It seems that I am right, look at the following info and see if it helps:

http://www.cisco.com/en/US/products/sw/cscowork/ps2421/products_tech_note09186a008010373f.shtml

regards,

Martin

jim
New Member

Re: DFM Monitoring Console Load Error

Yes! The problem was in attaching the DFM domain. (We don't use DNS, so it wasn't finding the CiscoWorks server by name. Once I changed to IP address, it attached without problem.)

Thanks for your help!

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