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New Member

Dialer profiles not behaving - Help? (config included)

Hi everyone,

Have posted entire config previously but did not manage to get this resolved so I will focus on one dialer for the time being...

Quick description of the solution:

Remote router (BRI) should dial the main HQ router (PRI) and it should initiate a callback. At the moment we cannot even get to the callback as some of the numbers do not seem to be 'picked up' by the opposite router.

Here is a summary of the problem:

When the PRI calls the BRI when I issue "show caller xxx":

the PRI side can see the remote number but cannot see the local number

and

the BRI side can see the remote number and the local number

When the PRI is called by the BRI :

the PRI side cannot see the remote number but it can see the local number

and

the BRI side can see the remote number but not the local number.

Any ideas would be deeply appreciated,

TIA,

G.:

PS. only included the 2 dialers as the rest follow the same patterns...

HQ PRI config:

---------------------

interface Dialer1

description connected to MainWAN

ip address 22.0.0.2 255.255.255.252

encapsulation ppp

no ip route-cache

no ip mroute-cache

load-interval 60

dialer pool 1

dialer remote-name MainWAN

dialer enable-timeout 2

dialer string 16201234567891

dialer caller 16201234567891 callback

dialer load-threshold 128 outbound

dialer-group 1

fair-queue

no cdp enable

ppp authentication chap

ppp multilink

!

interface Dialer2

description connected to MainDATA

ip address 22.0.0.6 255.255.255.252

encapsulation ppp

no ip route-cache

no ip mroute-cache

load-interval 60

dialer pool 2

dialer remote-name MainDATA

dialer enable-timeout 2

dialer string 1620123666777

dialer caller 1620123666777 callback

dialer load-threshold 128 outbound

dialer-group 1

fair-queue

no cdp enable

ppp authentication chap

ppp multilink

Remote BRI config:

---------------------------

interface Dialer1

description HQPRI Email

ip address 22.0.0.1 255.255.255.252

encapsulation ppp

no ip split-horizon

dialer pool 1

dialer idle-timeout 300

dialer redial interval 15 attempts 2

dialer string 01235666888

dialer caller 01235666888

dialer load-threshold 100 either

dialer-group 1

no cdp enable

ppp authentication chap

ppp chap hostname MainWAN

!

interface Dialer2

description HQPRI Data

ip address 22.0.0.5 255.255.255.252

encapsulation ppp

no ip split-horizon

dialer pool 2

dialer idle-timeout 300

dialer redial interval 15 attempts 2

dialer string 01235666777

dialer caller 01235666777

dialer load-threshold 100 either

dialer-group 2

no cdp enable

ppp authentication chap

ppp chap hostname MainDATA

4 REPLIES
Cisco Employee

Re: Dialer profiles not behaving - Help? (config included)

The config is for CallerID callback over isdn line. So when bri router call the PRI router (HQ), the isdn SETUP message should include "CallerID" information as "16201234567891" to get the call called back by PRI router because of command "dialer caller 16201234567891 callback".

So issue "debug isdn q931" on PRI/HQ router and see that it receives the callerID when the call comes in or not. If the callerID is not delivered, you need to talk to telco (Pri Provider) to enable the CallerID for the isdn calls.

New Member

Re: Dialer profiles not behaving - Help? (config included)

Thanks for that.

I have checked the "debug isdn q931" and it does receive the callerID when the call comes in...

Thats where I got stuck I think...

Any other ideas? (are we 100% that the IOS config is correct?)

Cisco Employee

Re: Dialer profiles not behaving - Help? (config included)

In that case we need to see the debug for following when the PRI router receive the call from BRI router.

debug isdn q931

debug ppp nego

debug ppp cbcp

debug callback

debug dialer

Here is the url which has a similar config with troubleshooting.

http://www.cisco.com/warp/public/793/access_dial/Isdn_callerID.html

New Member

Re: Dialer profiles not behaving - Help? (config included)

HQPRI#

HQPRI#s caller ip

Line User IP Address Local Number Remote Number <->

Se1/0:1 TestWAN 22.0.0.9 777333 in

Se1/0:2 TestWAN 22.0.0.9 777333 in

Se1/0:3 TestWAN 22.0.0.9 777333 in

Se1/0:4 TestWAN 22.0.0.9 777333 in

HQPRI#

HQPRI#

HQPRI#ping 22.0.0.14

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 22.0.0.14, timeout is 2 seconds:

1w2d: Se1/0:15 DDR: rotor dialout [priority]

1w2d: Se1/0:15 DDR: Dialing cause ip (s=192.168.11.113, d=192.168.12.201)

1w2d: Se1/0:15 DDR: Attempting to dial 00

1w2d: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x7929

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839E

Exclusive, Channel 30

Called Party Number i = 0x81, '00'

Plan:ISDN, Type:Unknown

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xF929

Channel ID i = 0xA9839E

Exclusive, Channel 30

Progress Ind i = 0x8288 - In-band info or appropriate now available

1w2d: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on Ethernet0/0 (not full duplex), with ADRouter FastEthernet0/1 (full duplex).

1w2d: Se1/0:15 DDR: rotor dialout [priority]

1w2d: Se1/0:15 DDR: Dialing cause ip (s=22.0.0.14, d=22.0.0.14)

1w2d: Se1/0:15 DDR: Attempting to dial 1620034912345679

1w2d: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x792A

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839D

Exclusive, Channel 29

Called Party Number i = 0x81, '1620034912345679'

Plan:ISDN, Type:Unknown.

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xF92A

Channel ID i = 0xA9839D

Exclusive, Channel 29

Progress Ind i = 0x8288 - In-band info or appropriate now available ..

1w2d: ISDN Se1/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xF92A.

1w2d: ISDN Se1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xF928

Cause i = 0x829C - Invalid number format (incomplete number)

1w2d: ISDN Se1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x7928

1w2d: ISDN Se1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xF928

1w2d: Serial1/0:15: wait for isdn carrier timeout, call id=0xF929

1w2d: ISDN Se1/0:15 Q931: RX <- ALERTING pd = 8 callref = 0xF92A

1w2d: ISDN Se1/0:15 Q931: RX <- CONNECT pd = 8 callref = 0xF92A

1w2d: %LINK-3-UPDOWN: Interface Serial1/0:28, changed state to up

1w2d: Se1/0:28: interface must be fifo queue, force fifo

1w2d: %DIALER-6-BIND: Interface Se1/0:28 bound to profile Di4

1w2d: ISDN Se1/0:15 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x792A

1w2d: Se1/0:28 DDR: Remote name for TestDATA

1w2d: Se1/0:28 DDR: dialer protocol up.

Success rate is 0 percent (0/5)

HQPRI#

1w2d: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial1/0:28, changed state to up

HQPRI#ping 22.0.0.14^@

Type escape sequence to abort.

Sending 5, 100-byte ICMP Echos to 22.0.0.14, timeout is 2 seconds:

!!!!!

Success rate is 100 percent (5/5), round-trip min/avg/max = 164/165/172 ms

HQPRI#

1w2d: ISDN Se1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xF929

Cause i = 0x829C - Invalid number format (incomplete number)

1w2d: ISDN Se1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x7929

1w2d: ISDN Se1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xF929

1w2d: Serial1/0:15: wait for isdn carrier timeout, call id=0xF92A

1w2d: %ISDN-6-CONNECT: Interface Serial1/0:28 is now connected to 1620034912345679 TestDATA

HQPRI#

HQPRI#

1w2d: Se1/0:15 DDR: rotor dialout [priority]

1w2d: Se1/0:15 DDR: Dialing cause ip (s=192.168.11.113, d=192.168.12.201)

1w2d: Se1/0:15 DDR: Attempting to dial 00

1w2d: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x792B

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Called Party Number i = 0x81, '00'

Plan:ISDN, Type:Unknown

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xF92B

Channel ID i = 0xA9839F

Exclusive, Channel 31

Progress Ind i = 0x8288 - In-band info or appropriate now available s caller ip

Line User IP Address Local Number Remote Number <->

Se1/0:1 TestWAN 22.0.0.9 777333 in

Se1/0:2 TestWAN 22.0.0.9 777333 in

Se1/0:3 TestWAN 22.0.0.9 777333 in

Se1/0:4 TestWAN 22.0.0.9 777333 in

Se1/0:28 TestDATA 22.0.0.13 162003493555666 out

HQPRI#

HQPRI#

HQPRI#cle int d4

HQPRI#

1w2d: Se1/0:28 DDR: disconnecting call

1w2d: %ISDN-6-DISCONNECT: Interface Serial1/0:28 disconnected from 1620034912345679 TestDATA, call lasted 17 seconds

1w2d: ISDN Se1/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x792A

Cause i = 0x8090 - Normal call clearing

1w2d: ISDN Se1/0:15 Q931: RX <- RELEASE pd = 8 callref = 0xF92A

1w2d: %LINK-3-UPDOWN: Interface Serial1/0:28, changed state to down

1w2d: Se1/0:15 DDR: has total 0 call(s), dial_out 0, dial_in 0

1w2d: %DIALER-6-UNBIND: Interface Se1/0:28 unbound from profile Di4

1w2d: ISDN Se1/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x792A

1w2d: Se1/0:28 DDR: disconnecting call

1w2d: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial1/0:28, changed state to down

HQPRI#

HQPRI#

1w2d: Se1/0:15 DDR: rotor dialout [priority]

1w2d: Se1/0:15 DDR: Dialing cause ip (s=1.5.0.2, d=192.168.10.1)

1w2d: Se1/0:15 DDR: Attempting to dial 16200

1w2d: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x792C

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839E

Exclusive, Channel 30

Called Party Number i = 0x81, '16200'

Plan:ISDN, Type:Unknown

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xF92C

Channel ID i = 0xA9839E

Exclusive, Channel 30

Progress Ind i = 0x8288 - In-band info or appropriate now available

HQPRI#

HQPRI#s caller ip

Line User IP Address Local Number Remote Number <->

Se1/0:1 TestWAN 22.0.0.9 777333 in

Se1/0:2 TestWAN 22.0.0.9 777333 in

Se1/0:3 TestWAN 22.0.0.9 777333 in

Se1/0:4 TestWAN 22.0.0.9 777333 in

HQPRI#

1w2d: ISDN Se1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xF92B

Cause i = 0x829C - Invalid number format (incomplete number)

1w2d: ISDN Se1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x792B

1w2d: ISDN Se1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xF92B

1w2d: Serial1/0:15: wait for isdn carrier timeout, call id=0xF92C

1w2d: ISDN Se1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xF92C

Cause i = 0x8A9C - Invalid number format (incomplete number)

1w2d: ISDN Se1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x792C

1w2d: ISDN Se1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xF92C

1w2d: Serial1/0:15: wait for isdn carrier timeout, call id=0xF92D

HQPRI#

HQPRI#

HQPRI#

HQPRI#

1w2d: Se1/0:15 DDR: Attempting to dial 166400

1w2d: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x792D

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Called Party Number i = 0x81, '166400'

Plan:ISDN, Type:Unknown

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xF92D

Channel ID i = 0xA9839F

Exclusive, Channel 31

Progress Ind i = 0x8288 - In-band info or appropriate now available

HQPRI#

HQPRI#

HQPRI#

1w2d: ISDN Se1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xF92D

Cause i = 0x8A9C - Invalid number format (incomplete number)

1w2d: ISDN Se1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x792D

1w2d: ISDN Se1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xF92D

1w2d: Serial1/0:15: wait for isdn carrier timeout, call id=0xF92E

1w2d: Se1/0:15 DDR: Attempting to dial 00

1w2d: ISDN Se1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x792E

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Called Party Number i = 0x81, '00'

Plan:ISDN, Type:Unknown

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xF92E

Channel ID i = 0xA9839F

Exclusive, Channel 31

Progress Ind i = 0x8288 - In-band info or appropriate now available

1w2d: ISDN Se1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0005

Sending Complete

Bearer Capability i = 0x8890

Standard = CCITT

Transer Capability = Unrestricted Digital

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98386

Exclusive, Channel 6

Called Party Number i = 0x81, '777333'

Plan:ISDN, Type:Unknown

1w2d: %LINK-3-UPDOWN: Interface Serial1/0:5, changed state to up

1w2d: ISDN Se1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x8005

Channel ID i = 0xA98386

Exclusive, Channel 6

1w2d: ISDN Se1/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x8005

Channel ID i = 0xA98386

Exclusive, Channel 6

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