In my shop, the AS5300 is used both for dial-in and for dial-out. Various people here in I.T. have the Cisco-provided free software which they use on their workstations, via our intranet, to dial out using the AS5300's async modems as a kind of modem-pool. I have a question regarding this dialing-out which may or may not be a Cisco issue (that is, it may be a PRI-provider issue).
Whenever a dial-out call is directed to a device which has the "caller-ID" feature, the calling number recorded is never one of the numbers used for our PRI; instead it is always what appears to be a residential number with an 802 area code.
We have been unable to determine why this happens; can anyone shed any light on this or must I turn to the carrier who provides us with our PRI circuits for an answer? Thanks.