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Does the TAC do a charge by case

Does the TAC do a charge by case if you have a device that is not under SMARTNet maintanence?

Andres

1 REPLY
Cisco Employee

Re: Does the TAC do a charge by case

Hi Andres,

If you have an active Smartnet contract, you can open a case without any additional cost, but if a device that is not under the contract needs to be RMA'd, you'd have to pay for the RMA.

If you have no smartnet contract at all, then you will get charged per case.

HTH,

Bobby

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