downgrade from version 2.0 to 1.4

[spencerondrusek]

Hi I am currently on version 2.0 of prime and wish to downgrade to 1.3 then upgrade to version 1.4.2  is this possible?

Thank you

[Ferdinand Guasque]

Hi spencer, do you have a smartnet contract with your Cisco Prime?

[spencerondrusek]

Yes I do

[Ferdinand Guasque]

you should be able to login into your account and have access to the software versions that you are going to install. for more information since you have a smartnet please contact cisco TAC so they can help you with the process of the downgrade and upgrade. hope this helps!

[LJ Gabrillo]

Yeap it is possible:

Quote for Cisco docs:

Downloading and Burning the Recovery ISO Image to DVD

In an emergency situation, such as corrupted software, downgrade to an older release, or restoring a problematic appliance, perform the following steps to download and burn the desired recovery ISO image to DVD.

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Step 1 The recovery ISO is available through Cisco TAC. Contact Cisco TAC to obtain the recovery ISO image file.

Step 2 Download the recovery ISO image file.

Step 3 Burn the recovery ISO image file to a DVD.

 

LINK: http://www.cisco.com/c/en/us/td/docs/wireless/ncs/appliance/install/guide/primencs_qsg/primencs_qsgmain.html