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Community Member

downgrade from version 2.0 to 1.4

Hi I am currently on version 2.0 of prime and wish to downgrade to 1.3 then upgrade to version 1.4.2  is this possible?


Thank you

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Community Member

Hi spencer, do you have a

Hi spencer, do you have a smartnet contract with your Cisco Prime?

Community Member

Yes I do

Yes I do

Community Member

you should be able to login

you should be able to login into your account and have access to the software versions that you are going to install. for more information since you have a smartnet please contact cisco TAC so they can help you with the process of the downgrade and upgrade. hope this helps!


Yeap it is possible:Quote for

Yeap it is possible:

Quote for Cisco docs:

Downloading and Burning the Recovery ISO Image to DVD

In an emergency situation, such as corrupted software, downgrade to an older release, or restoring a problematic appliance, perform the following steps to download and burn the desired recovery ISO image to DVD.

Step 1 The recovery ISO is available through Cisco TAC. Contact Cisco TAC to obtain the recovery ISO image file.

Step 2 Download the recovery ISO image file.

Step 3 Burn the recovery ISO image file to a DVD.




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