12-09-2003 07:54 AM - edited 03-02-2019 12:13 PM
We have a 3640 with an NM-30DM and a NM-1CE1U
Since the router recently lost power unexpectedly many of our users when trying to dial the router using an analogue modem are unable to establish a connection and receive the following message:
Error 619 specified port is not connected
Users dialling over ISDN are un-affected by this problem.
The config is as it was before the loss of power.
Any Ideas
Thanks in advance for your help.
12-09-2003 11:12 AM
As the problem is with analogue callers only, you might have an issue with your modem board.
Try the command: sh modem status
to check for any dead or locked modems.
Regards,
Leo
12-11-2003 07:43 AM
Thanks for the reply Leo, I've done as you said and below is the output from one of my modems.
Any Ideas as to what I should be looking for?
I should also point out that some analogue callers can connect some of the time which would indicate that some modems have problems.
Thanks again for your help.
sh modem operational-status 2/0
Modem (2/0) Operational Status:
Parameter #0 Disconnect Reason Info: (0xDF00)
Type (=6 ): Tx (host to line) data flushing - OK
Class (=31): Requested by host
Reason (=0 ): non-specific host disconnect
Parameter #1 Connect Protocol: LAP-M
Parameter #2 Compression: V.42bis both
Parameter #3 EC Retransmission Count: 0
Parameter #4 Self Test Error Count: 0
Parameter #5 Call Timer: 28 secs
Parameter #6 Total Retrains: 0
Parameter #7 Sq Value: 3
Parameter #8 Connected Standard: V.90
Parameter #9 TX,RX Bit Rate: 46666, 31200
Parameter #11 TX,RX Symbol Rate: 8000, 3429
Parameter #13 TX,RX Carrier Frequency: 0, 1959
Parameter #15 TX,RX Trellis Coding: 0, 16
Parameter #16 TX,RX Preemphasis Index: 26, 3
Parameter #17 TX,RX Constellation Shaping: Off, Off
Parameter #18 TX,RX Nonlinear Encoding: Off, Off
Parameter #19 TX,RX Precoding: Off, Off
Parameter #20 TX,RX Xmit Level Reduction: 0, 0 dBm
Parameter #21 Signal Noise Ratio: 37 dB
Parameter #22 Receive Level: -24 dBm
Parameter #23 Frequency Offset: 0 Hz
Parameter #24 Phase Jitter Frequency: 0 Hz
Parameter #25 Phase Jitter Level: 0 degrees
Parameter #26 Far End Echo Level: -33 dBm
Parameter #27 Phase Roll: 0 degrees
Parameter #28 Round Trip Delay: 13 msecs
Parameter #30 Characters transmitted, received: 43, 176
Parameter #32 General Portware Information: 26
Parameter #33 PPP/SLIP packets transmitted, received: 0, 0
Parameter #35 PPP/SLIP packets received (BAD/ABORTED): 0
Parameter #36 EC packets transmitted, received OK: 2, 2
Parameter #38 Moving Average of EC packets (Received BAD/ABORTED): 0
Parameter #39 Robbed Bit Signalling (RBS) pattern: 0
Parameter #40 Digital Pad: None, Digital Pad Compensation: Enabled
Parameter #42 SS7/COT Status: 0
Parameter #43 V110/PIAFS frames received bad: 0
Parameter #44 V110/PIAFS frames received good: 0
Parameter #45 V110/PIAFS frames transmitted: 0
Parameter #46 V110/PIAFS sync lost: 0
12-11-2003 10:51 PM
I found a URL for you about troubleshooting mica modems. Please check it to make sure that your modems are OK.
http://www.cisco.com/en/US/products/hw/modules/ps2797/products_tech_note09186a0080094330.shtml
Regards,
Leo
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