I have several devices 'stuck' in either Suspended or Not Responding. Whenever I attempt to delete these devices I get the error
A failure occurred during an import status operation
When I click Details on the error screen I get the following message
Probable Cause: A database read error occurred when trying to read the device data for this device. Recommended Action: Click on the CiscoWorks Server>Diagnostics>Collect Server Information link before calling your technical support representative for assistance.
Is this an easy thing to solve, or do I actually need to invoke my SmartNet subscription.
it seems that some versions of browers cache this information incorrectly, the device isn't really there. That's why rme can't find it in the database.
In IE go to Tool > Internet Option and delete your tempory internet files. And very important: make sure to click "Setting" and select "Every visit to the Page".
Relogin onto CW2K and goto Import status, if they are still there , click the refresh button on the browser. If they are still there, we're going to have to do a backup of the database, reinitialise a new one and restore from the backup.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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