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New Member

Error with Voice Health Monitor 1.1

Within Cisoworks I am trying to run the Voice Health Monitor Monitoring console. I receive the following error when running this.

Could not load console CustomizeAdminConsole.iccon

java.net.ConnectException.Connection refused: connect

This sounds like a service isnt running and the application cant connect to a port.

Any ideas?

Thanks...

6 REPLIES
New Member

Re: Error with Voice Health Monitor 1.1

I was able to get past the error with a re-install of the DFM application. The only other problem is I get this when trying to access the Real-Time dashboard within Voice Health monitor.

ava.io.FileNotFoundException: http://ckan0w01voip:1741/CSCOnm/classpath/share.jar

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at sun.plugin.protocol.jdk12.http.HttpURLConnection.getInputStream(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getHeaderField(Unknown Source)

at sun.plugin.protocol.jdk12.http.HttpURLConnection.checkCookieHeader(Unknown Source)

at sun.plugin.protocol.jdk12.http.HttpURLConnection.getInputStream(Unknown Source)

at sun.plugin.cachescheme.PluginURLConnection.downLoadFile(Unknown Source)

at sun.plugin.cachescheme.PluginJarCacheHandler.downloadJarFileToCache(Unknown Source)

at sun.plugin.cachescheme.PluginJarCacheHandler.cacheHandler(Unknown Source)

at sun.plugin.cachescheme.PluginJarCacheHandler.getJarFilesPath(Unknown Source)

at sun.plugin.AppletViewer.loadJarFiles(Unknown Source)

at sun.applet.AppletPanel.runLoader(Unknown Source)

at sun.applet.AppletPanel.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Blue

Re: Error with Voice Health Monitor 1.1

What java plug-in version are you using since your VHM 1.1 is a pretty old version.

Bronze

Re: Error with Voice Health Monitor 1.1

We have seen customer scenarios that sometimes they miss share.jar, jcchart400J.jar, etc. a few jar files under "CSCOpx\www\classpath". Simply copy the missing jar files the error prompted from your CDONE to this directory.

New Member

Re: Error with Voice Health Monitor 1.1

Hi minie, I look the classpath folder and I can see the share.jar file. But I have the same problem. VHM 1.2, plug-in 1.3.1 downloaded from Cisco and Common Services 2.2.

Any idea? Thanks,

Hernan.

Bronze

Re: Error with Voice Health Monitor 1.1

Did the error say missing share.jar? Did you copy the file from CD to classpath directory? Did you clear browser cache and JAR cache?

New Member

Re: Error with Voice Health Monitor 1.1

Hello minie, the error is exactly missing share.jar file. I copied the file from CD to classpath folder and I clear the cache of the browser and the plug-in jar cache. But it doesn't work.

I closed the message window and then the Topology Services appears to me.

Any idea?

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