Faulty Port & 4006

tracy · ‎05-27-2003

I have several 4006's and for some reason I will get "Faulty Port" in a block of 8 ports on my module sometimes. I am thinking a reboot will fix it but will not know till tonight. I now have 2 different 4006's with this happening now on one of my RJ-45 Modules..

Any Ideas?

Prashanth Krishnappa · ‎05-27-2003

It could be due to bad hardware(supervisor engine or the line card). To troublehoot, move the card and see if the ports come up fine. Also a reboot might temporarily fix the problem.

As a long term fix, I suggest that you run 6.4(3) on the supervisor engines which has better diagnostic capabilities in isolating bad hardware and also many bug fixes. If you can wait untill this weekend, 6.4(4) will be on CCO

vincent-n · ‎05-27-2003

Is this CatIOS ver 6.4(3) you're talking about? I wonder why it's not available yet because I'm currently running 7.4(3) for a while already. Do you happen to know Cisco links pointing to troubleshooting h/w on Cat4K? Thanks.

Prashanth Krishnappa · ‎06-01-2003

6.4(3) is on CCO. But if you need the features of 7.x, stay in 7.x. Hardware troubleshooting guide for CAT4k is on CCO at

http://www.cisco.com/warp/public/473/121.html

msemghouni · ‎06-01-2003

We experience similare problem , we did hardwar reboot for 4006 ordered by Cisco , after that we identify 8 port who is broken, but our Network still running unproprely ( Disconnecting / connecting ) we lost network connection ,

Question is the 4006 will be instable after blade hardware failure ?

msemghouni · ‎06-01-2003

Did you experience network disconnect after or before ?

we experience many network trouble since 2 day with our 4006,

we did reset and reboot but that still the same ....?

Prashanth Krishnappa · ‎06-01-2003

I suggest that you open a TAC case so that a TAC engineer can troubleshoot and determine the cause of disconnects

msemghouni · ‎06-01-2003

we did that two days ago , cisco identify that the slot 5 have 8 port rj45 broken

we remove the slot 5 , the equipement will be shiped on monday, but our network is verry slow and we still lost the connection ,

is that normal if one of the blade failed all the network will in trouble ?

Prashanth Krishnappa · ‎06-01-2003

I looked at your TAC Case. The ports going bad in groups of 8 could be a bad supervisor as well. I suggest that you try the replacement card. If you still see the ports go bad in groups of 8, it could be a bad Sup. Also, I see that you are running 5.4(2). We had quite a few issues with this software. i suggest that you upgrade to 5.5(19) which is a general deployment release

msemghouni · ‎06-05-2003

Yes you are right , we did Hardwar replacement ( SLOT 5 who 8 port was broken) and update OS from 5.4 (1) to 7.6(1)

onsole> sh version

WS-C4006 Software, Version NmpSW: 7.6(1)

NMP S/W compiled on Apr 16 2003, 18:56:05

GSP S/W compiled on Apr 16 2003, 16:56:33

System Bootstrap Version: 5.4(1)

Hardware Version: 1.2 Model: WS-C4006 Serial #: FOX04422405

Mod Port Model Serial # Versions

--- ---- ------------------ -------------------- -------------------------------

--

1 2 WS-X4013 JAB0453007W Hw : 1.2

Gsp: 7.6(1.0)

Nmp: 7.6(1)

2 14 WS-X4412-2GB-T JAB043307CX Hw : 1.0

3 48 WS-X4148-RJ JAE04292271 Hw : 2.3

4 48 WS-X4148-RJ JAE042922DG Hw : 2.3

5 48 WS-X4148-RJ JAE043701RP Hw : 2.3

6 48 WS-X4148-RJ JAE042922PE Hw : 2.3

but we have problem now with 8 port in slot 3 ,

Console> 2003 Jun 05 12:10:43 %SYS-4-P2_WARN: 1/Astro 3-1(3/1-8) - management re

quest timed out.

2003 Jun 05 11:57:57 %SYS-4-P2_WARN: 1/Host 00:00:0c:76:5e:03 is flapping betwee

n port 3/8 and port 5/48

2003 Jun 05 11:59:10 %SYS-4-P2_WARN: 1/Host 00:90:27:24:87:d6 is flapping betwee

n port 6/4 and port 3/7

2003 Jun 05 11:59:12 %SYS-4-P2_WARN: 1/Host 00:06:5b:f0:18:ae is flapping betwee

n port 2/8 and port 3/7

2003 Jun 05 11:59:12 %SYS-4-P2_WARN: 1/Host 00:06:5b:f0:18:ad is flapping betwee

n port 6/26 and port 3/7