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Help - Cbus Complex - error

I have a 7500 Router using 12.0 (6.3) IOS version, conected to Ethernet Lan and ATM Cloud and have started having this problem.

The router Freeze FastEthernet and after that restart FastEthernet , When the problem occours the ATM Interface or(and) the FastEthernet falls.

Ps. ATM Cloud communicating with others Routers 7509 e 7505 that has the same problem with same IOS versions ( 12.0 (6.3) ).

Here is the example logs produced:

Dec 17 13:19:17 GMT-2: %DBUS-3-DBUSINTERR: Slot 2, Internal Error

Dec 17 13:19:25 GMT-2: %STANDBY-6-STATECHANGE: Standby: 2: FastEthernet2/0/0.3 s

tate Standby -> Active

Dec 17 13:19:26 GMT-2: %STANDBY-6-STATECHANGE: Standby: 6: FastEthernet2/0/0.7 s

tate Standby -> Active

Dec 17 13:19:27 GMT-2: %STANDBY-6-STATECHANGE: Standby: 4: FastEthernet2/0/0.5 s

tate Standby -> Active

Dec 17 13:19:30 GMT-2: %RSP-3-RESTART: cbus complex

Dec 17 13:19:56 GMT-2: %LINK-3-UPDOWN: Interface ATM0/0/0, changed state to up

Dec 17 13:20:27 GMT-2: %STANDBY-6-STATECHANGE: Standby: 2: FastEthernet2/0/0.3 s

tate Active -> Speak

Dec 17 13:20:27 GMT-2: %STANDBY-6-STATECHANGE: Standby: 6: FastEthernet2/0/0.7 s

tate Active -> Speak

Dec 17 13:20:28 GMT-2: %STANDBY-6-STATECHANGE: Standby: 4: FastEthernet2/0/0.5 s

tate Active -> Speak

Dec 17 13:20:37 GMT-2: %STANDBY-6-STATECHANGE: Standby: 2: FastEthernet2/0/0.3 s

tate Speak -> Standby

Dec 17 13:20:37 GMT-2: %STANDBY-6-STATECHANGE: Standby: 6: FastEthernet2/0/0.7 s

tate Speak -> Standby

Dec 17 13:20:38 GMT-2: %STANDBY-6-STATECHANGE: Standby: 4: FastEthernet2/0/0.5 s

tate Speak -> Standby

So any help you provide would be greatly appreciated.

Thank You,

Ronaldo Wada

2 REPLIES
VIP Purple

Re: Help - Cbus Complex - error

Hello,

here is what the Error Message decoder says:

%DBUS-3-DBUSINTERR : Slot [dec], Internal Error

Explanation A processor has reported an internal error. The processor will be reset and will not used until the next online insertion and removal (OIR) event or microcode download, when it will be retested.

Recommended Action Reinstall the processor or download the microcode. If the message recurs, copy the error message exactly as it appears on the console or in the system log, call your Cisco technical support representative, and provide the representative with the gathered information.

Not very conclusive. Usually Cisco says that this has to do with the IOS version. Can you upgrade to e.g.12.1 ?

Regards,

Georg

Re: Help - Cbus Complex - error

Could you check my answer on this issue on WAN routing/switching.

Regards.

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