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New Member

how to find Cisco ACS serial number

Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.

Thanks in advance,

André Harasim

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Re: how to find Cisco ACS serial number

Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.

Thanks in advance,

André Harasim

Hi Andre,

If it is ACS appliance then serial number sticker will be on the top floor of the ACS box you need to check physically for confirmation of tha serial number.

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

17 REPLIES

Re: how to find Cisco ACS serial number

Hi guys, quick question, how can I find Cisco ACS serial number on my existing ACS (application)? Customer asked me because the product should be updated but I don't know where to find this information and I also don't know where I put the paperwork in the past as I installed to ACS.

Thanks in advance,

André Harasim

Hi Andre,

If it is ACS appliance then serial number sticker will be on the top floor of the ACS box you need to check physically for confirmation of tha serial number.

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

New Member

Re: how to find Cisco ACS serial number

Hi Ganesh

What if you are using a CD installation on windows? Is it possible to get the serial number from the software?

Regards

Kentse

Re: how to find Cisco ACS serial number

Hi Ganesh

What if you are using a CD installation on windows? Is it possible to get the serial number from the software?

Regards

Kentse

Hi kentse,

Serial number will be seen in Appliance ACS that is hardware and with CD you can have only software version of ACS like OS 3.2 ,4.1 or 4.1 etc.

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

New Member

Re: how to find Cisco ACS serial number

Hi Ganesh

Thanks for your reply,

Interestigly I called cisco TAC and they said that I should provide them a serial number before they could open a case!

Regards

K

Re: how to find Cisco ACS serial number

Hi Ganesh

Thanks for your reply,

Interestigly I called cisco TAC and they said that I should provide them a serial number before they could open a case!

Regards

K

No serial number for what acs appliance or something else !!

Ganesh.H

New Member

Re: how to find Cisco ACS serial number

Hi Ganesh

In any case the reason for the TAC case was because I cannot seem to get group information from windows AD using  LDAP and I saw one of the posts that suggested that the number gorups may cause this. i have less than 20 groups, and tried different tree directories- just specifiying the O and also specify the particular OU, but I still get the error msg saying cannot connect to the LDAP server.

My work aroud is to use microsoft group mappings instead. Any ideas would be appreciated.

Reagrds

K

New Member

Re: how to find Cisco ACS serial number

Under ACS 5.1 you can ssh to the box and enter the command:

Show inventory

This will give you the serial number etc

Paul

New Member

Re: how to find Cisco ACS serial number

Using SSH v1, I can get access to the ACS SE, but I only have the following commands:

Command                  Description
----------------------------------------------------
?                    List commands
exit                 Log off
help                 List commands
csdbsync -syncnow    RDBMS synchronization

Any suggestions?  Thanks, Tim

New Member

Re: how to find Cisco ACS serial number

Do you know which version of ACS you are using?

Paul

New Member

Re: how to find Cisco ACS serial number

I am having the same issue. Trying to find the serial number for an ACS appliance that is remote.

I am running 5.0.0.21 and there is no 'show inventory' command.

'show ver' does not show the serial # either.

How can I find the serial # for this appliance if it's remote? Even 'show tech' does not show it that I see anyway.

D2ACSA07A1/admin# show inventory

                                                    ^

% invalid command detected at '^' marker.

D2ACSA07A1/admin#

Thanks.

New Member

Re: how to find Cisco ACS serial number

Same problem.  Running an ACS appliance with ver 4.2, and it's in a remote datacenter.  I'm trying to open a TAC case for configuration support, and even though I have the correct contract number, TAC still won't open a case without the serial number.  Help finding it would be appreciated!

New Member

This worked!

This worked!

New Member

how to find Cisco ACS serial number

I am trying to find the serial for the software version of the ACS, TAC won't open a case without it.

Anyone has any idea how to get it?

New Member

how to find Cisco ACS serial number

I know this is an old post, but just fyi. Show UDI will reveal the serial number under version 5.0

New Member

how to find Cisco ACS serial number

Hi, I am using Cisco ACS ver 5.1 on a virtual machine

And using the command "show udi" only display this

SPID: Cisco-VM-SPID

VPID: V01

Serial: Cisco-VM-SN

and show inventory :

NAME: "Cisco-VM chassis", DESCR: "Cisco-VM chassis"

PID: Cisco-VM-SPID     , VID: V01 , SN: Cisco-VM-SN

It seems that the serial number are not embended.

New Member

Re: how to find Cisco ACS serial number

Finally I managed to get the serial number of the VM

show tech-support | begin dmidecode

Thanks all,

New Member

how to find Cisco ACS serial number

In version 4.2, installed on a windows server, is there anyway to obtain the serial number in order to open a case on the software?

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