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IOS 15.2(2)E7 Crash C2960+24PC-L

Hello,
 

 I'am using now a switch with the version WS-C2960+24PC-L ,

 

I'm trying to update all switchs from 15.0(2)SE5 or 15.0(2)SE8  to  the suggested 15.2(2)E7 ,

 

Once the ios is uploaded in the flash: and after changing the boot system path, the switch crash durring the boot process,

 

I tested on two other switchs but the probleme still the same,

 

I checked also the bin file with verify /md5 but the probleme still appears

 

Here is the error :

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: System previously crashed with the following message:

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.2(2)E7, RELEASE SOFTWARE (fc3)

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Copyright (c) 1986-2017 by Cisco Systems, Inc.

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Compiled Wed 12-Jul-17 15:29 by prod_rel_team

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: SRR0 = 0x01ADA780  SRR1 = 0x00029230  SRR2 = 0x01EAEA28  SRR3 = 0x00029230

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: ESR = 0x00000000  DEAR = 0x00000000  TSR = 0x84000000  DBSR = 0x01000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: CPU Register Context:

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Vector = 0x00002000  PC = 0x01EAEA28  MSR = 0x00029230  CR = 0x20224048

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: LR = 0x0019C9A8  CTR = 0x00000040  XER = 0x00000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R0 = 0x00000003  R1 = 0x0459E9E8  R2 = 0x00000000  R3 = 0x00000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R4 = 0x0459EA3C  R5 = 0x00000041  R6 = 0x0000C300  R7 = 0x0000003F

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R8 = 0x00318300  R9 = 0x02C10000  R10 = 0x02C80000  R11 = 0x02C80000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R12 = 0x0000F095  R13 = 0x00110000  R14 = 0x20208044  R15 = 0x00000001

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R16 = 0x0466C904  R17 = 0x00000708  R18 = 0x0459E9FC  R19 = 0x00000000

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R20 = 0x045D1C1A  R21 = 0x00000001  R22 = 0x00000000  R23 = 0xFFFFFFFF

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R24 = 0x0459EA3C  R25 = 0x00000000  R26 = 0x0459EA3C  R27 = 0x0461F484

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: R28 = 0x00000003  R29 = 0x000000D3  R30 = 0x045D1C10  R31 = 0x045D3354

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Stack trace:

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: PC = 0x01EAEA28, SP = 0x0459E9E8

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 00: SP = 0x0459EB80    PC = 0x0019C8C0

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0459EC40    PC = 0x001D0A60

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 02: SP = 0x0459ED28    PC = 0x0019100C

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 03: SP = 0x0459ED30    PC = 0x01BC2670

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: Frame 04: SP = 0x00000000    PC = 0x01BBE9F0

*Mar  1 1993 00:02:04.184 UTC: %PLATFORM-1-CRASHED: 

 

 Coud you help me please?

BR,

3 REPLIES
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Hall of Fame Super Blue

Re: IOS 15.2(2)E7 Crash C2960+24PC-L

use a different IOS or raise a TAC Case.
Community Member

Re: IOS 15.2(2)E7 Crash C2960+24PC-L

Hello,

I can't open a TAC case,

Could you please do it for me?

BR,

,jhaddan

Community Member

Re: IOS 15.2(2)E7 Crash C2960+24PC-L

That is when VTP mode set as client on the switch, switch will go into reloadloop when trying to upgrade switch to 12.2.2E7.
https://yingsnotebook.wordpress.com/2018/01/01/catalyst-2960s-bootloop-keep-reloading-during-upgrading/
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