Is there any way to replace a cisco Line card with another Model?

[shakkeerb]

We bought a Cisco line card WS-X4648-RJ45-E for Cisco 4507 R-E. Later on I found that this module is not working with the chassis becuase supervisor engine 4 we are using. Supervisor Engine 6 is required for WS-X4648-RJ45-E. Now I want to go for WS-X4548-RJ45. Is it possible to return the line card? Is there any possible way to exchange? I am responsible for the mistake. I dont know what to do.

By the way, I am from Saudi Arabia

[Leo Laohoo]

Now I want to go for WS-X4548-RJ45. Is it possible to return the line card?

You'll need to contact your authorized Cisco Reseller.

[shakkeerb]

Thanks for advise. I contacted the reseller. they said it is considered as spare parts so not possible to exchange or replace with another model. Is it true?

[Leo Laohoo]

Unfortunately, yes.  That is true.

However, did YOU specify the part number or did the reseller did?  Did they ask relevant questions as to the specific model of your chassis and/or your supervisor card or not?

[shakkeerb]

I did chooe the part number not the reseller

[Leo Laohoo]

I did chooe the part number not the reseller

I don't know what else to say.  I think you know what my answer is and there's nothing else you can do about it.

[darren.g]

shakkeerb wrote:
I did chooe the part number not the reseller 

Put it on eBay and make at least some of your money back before buying your replacement card.