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Community Member

ITM 2.0 and IP Phone Info Utility does not discover phones

Hi,

I've got a new install of ITM 2.0 with

ITM 2 IDU 1.0

GW Stats Util

IP Phone Helpdesk Util

IP Phone Info Util

I have all the media servers and phone-supporting switches without any problems.

In the IP Info Util if I try to add a discovery schedule for phones, I get a SCH002 error.

I also get SCH001 and REQP001 errors if I try to query the list of phones (although it will be empty).

The online help suggests contacting TAC to reinitialise the DB, or some such similar step.

When I look at the processes;

JRunProxyServer is running normally

PPIFDbEngine appears to have started normally but if I try to restart it it won't start.

PIFServer always fails to start.

Any ideas ?

Ian

2 REPLIES
Silver

Re: ITM 2.0 and IP Phone Info Utility does not discover phones

Did you try re-booting PIFServer? May be you can try this offline.

Community Member

Re: ITM 2.0 and IP Phone Info Utility does not discover phones

Yes I did a pdterm/exec on PIFDbEngine and PIFServer, then net stop/start crmdmgtd, and finally re-booted the server.

Is this what you mean by rebooting the PIFServer, or is there another way of doing this ?

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