Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

Modem Dial Out

We have a 3620 with NM-6DM connected ISDN PRI. Box is currently working fine as a NAS however I would like to utilise the modems to allow dial out from the LAN. Cisco used to have a software product called Cisco DialOut Utility that allowed you to configure your PCs to use the shared pool of analogue modems on an access server such as the AS5300. This software is no longer available, I have found a product called DialOut/EZ which supports the Cisco Access Servers. Has anyone used this? If so how is it to set up on the clients and also on the Access Server?

Cisco Employee

Re: Modem Dial Out

Here is the link which explains about how to use and work with DialOut/EZ. It also has debug and configs required on NAS.

Community Member

Re: Modem Dial Out

I have now installed DialOut/EZ, it works up to the point of dialling, the dial up connection then fails with the message "modem busy". It seems odd as there are 30 channels available on the ISDN line. Any ideas?

Cisco Employee

Re: Modem Dial Out

We need to know the debug about signalling and the modem layer.

Pl. enable following debug

debug isdn q931

debug modem csm

debug modem

debug ppp nego

debug ppp authentication

After that try to dialout using modem from NAS. Collect the dbeug and post it here.

CreatePlease to create content