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New Member

Platform Crash Express 500


We have a WS-CE500-24PC (12.2(25)FY-CE500-LANBASE-M) that is crashing every day or 2, and we have no idea why. Date and time reverts back to default settings, however other settings such as Voice Vlan, and roles are maintained.

The log is below. Any help would be greatly appreciated.


System previously crashed with the following message:

Cisco IOS Software

Copyright (c) 1986-2005 by Cisco Systems

Compiled Fri 09-Sep-05 11:49 by antonino

Data TLB Miss Exception (0x1100)!

SRR0 = 0x0035D734 SRR1 = 0x00029210 SRR2 = 0x005530EC SRR3 = 0x00021200

ESR = 0x00000000 DEAR = 0xEBA9DF50 TSR = 0x8C000000 DBSR = 0x00000000

CPU Register Context:

Vector = 0x00001100 PC = 0x0035D734 MSR = 0x00029210 CR = 0x30553009

LR = 0x0035D754 CTR = 0x00150EE4 XER = 0xE0000000

R0 = 0xEAB097F0 R1 = 0x015BF230 R2 = 0x00000000 R3 = 0x00000000

R4 = 0x015BF230 R5 = 0x015BF234 R6 = 0x015BF220 R7 = 0x00000000

R8 = 0x00000001 R9 = 0x00F94760 R10 = 0x010D0000 R11 = 0xBEEF3ACC

R12 = 0x02C50916 R13 = 0x00110000 R14 = 0x00000000 R15 = 0x00000000

R16 = 0x00000001 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000

R20 = 0x0116DAE0 R21 = 0x00000001 R22 = 0x00000000 R23 = 0x015BF278

R24 = 0x00000000 R25 = 0x010D0000 R26 = 0x00AD0000 R27 = 0x00AD0000

R28 = 0xFEDE7B1C R29 = 0x00000000 R30 = 0x01820485 R31 = 0x0182063C

Stack trace:

PC = 0x0035D734

Frame 00SP = 0x015BF238 PC = 0x015BF248

Frame 01SP = 0x015BF240 PC = 0x004B83C4

Frame 02SP = 0x015BF270 PC = 0x004AD210

Frame 03SP = 0x015BF2B0 PC = 0x004C1A0C

Frame 04SP = 0x015BF2C8 PC = 0x004C1BB8

Frame 05SP = 0x015BF320 PC = 0x0078C5EC

Frame 06SP = 0x015BF340 PC = 0x0078582C

Frame 07SP = 0x015BF360 PC = 0x00785954

Frame 08SP = 0x015BF3A0 PC = 0x00787108

Frame 09SP = 0x015BF3B0 PC = 0x007871F0

Frame 10SP = 0x015BF490 PC = 0x006EA49C

Frame 11SP = 0x015BF5B0 PC = 0x006EAF44

Frame 12SP = 0x015BF5D8 PC = 0x00731E48

Frame 13SP = 0x015BF638 PC = 0x00625A88

Frame 14SP = 0x015BF678 PC = 0x0063DA28

Frame 15SP = 0x015BF6A8 PC = 0x0063DE9C


Re: Platform Crash Express 500

have you tried upgrading the IOS? this might help.rate this post

New Member

Re: Platform Crash Express 500


yes tried this over the weekend, but the problem still remains... there doesnt appear to be any pattern, its totally random. im wondering if it could possibly be a configuration issue, or more of a harware issue.

Re: Platform Crash Express 500

Hi friend,

Contact TAC for this. This switch is failry new so its very hard to predict any software or hardware issue on this. TAC will help you in this.


-amit singh

New Member

Re: Platform Crash Express 500


I have the same problem with the same model switch.

also the web interface is very slow to use, infact its near on impossible.

Did you find a fix?