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Purple

port card incompatability

We upgraded a 6509 from a Sup 1a card running 7.X code this morning to a Sup2 running 7.6.12 code , all cards except 1 came up ok , all were 6248-rj cards .Rommon code was 7.1.1. The one card would not come up for some reason , all ports show "inactive" and in vlan 0 . We did notice that the firmware was somewhat lower and replacing the card fixed it , just wondering why this card would not load. The cards that worked were firmware 5.1(1)CSX , the card that didn't work was 4.2(0.24)V . tried resetting, powering the module up and down and even in a different chassis with the same code and the results are the same. Is there a way to upgrade the firmware on this card or do we just ship this back to cisco.

1 REPLY
Anonymous
N/A

Re: port card incompatability

To resolve this problem, perform these steps:

Console into the standby supervisor engine to determine whether it is in ROM Monitor (ROMmon) or in continuous reboot.

Make sure that both supervisor engines are running the same Cisco IOS. Software level.

\Make sure the supervisor engine module is properly seated in the backplane connector.

Make sure that the supervisor engine''s installation screw is completely tightened.

Determine whether the standby supervisor engine is faulty.

To do so, issue the redundancy reload peer command from the active supervisor engine. Through the console to the standby supervisor engine, observe the boot up sequence to identify any hardware failures

If the standby supervisor engine still does not come online, run this Generic Online Diagnostics (GOLD) test.

Issue the diagnostic start module test complete command to retest the module in the runtime environment and to observe if the module still shows failure status. If so, capture the log from the above troubleshooting steps and create a service request with Cisco Technical Support

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