Re: Router Interfaces keep going down

ssumrein · ‎07-02-2003

Hello there,

I have router 7204, almost every day at no specific time, all router interfaces go down for a few seconds and then they come back up again. here is the content of the router log. Can someone point me to what might be going on.

Thanks.

******************************************************************************

00:00:11: %LINK-3-UPDOWN: Interface FastEthernet0/0, changed state to up

00:00:11: %LINK-3-UPDOWN: Interface Serial1/0, changed state to down

00:00:12: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to up

00:00:12: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial1/0, changed state to down

00:00:12: %CONTROLLER-5-UPDOWN: Controller T1 2/0, changed state to up

00:00:12: %SYS-5-CONFIG_I: Configured from memory by console

00:00:12: %SYS-5-RESTART: System restarted --

Cisco Internetwork Operating System Software

IOS (tm) 7200 Software (C7200-JS-M), Version 12.0(7)T, RELEASE SOFTWARE (fc2)

Compiled Tue 07-Dec-99 16:53 by phanguye

00:00:13: %LINK-3-UPDOWN: Interface Serial2/0:0, changed state to up

00:00:13: %LINK-3-UPDOWN: Interface Serial2/1:0, changed state to down

00:00:14: %LINK-3-UPDOWN: Interface Serial1/0, changed state to up

00:00:14: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial2/0:0, changed state to up

00:00:14: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial2/1:0, changed state to down

00:00:12: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial1/0, changed state to down

00:00:12: %CONTROLLER-5-UPDOWN: Controller T1 2/0, changed state to up

00:00:12: %SYS-5-CONFIG_I: Configured from memory by console

00:00:12: %SYS-5-RESTART: System restarted --

Cisco Internetwork Operating System Software

IOS (tm) 7200 Software (C7200-JS-M), Version 12.0(7)T, RELEASE SOFTWARE (fc2)

Compiled Tue 07-Dec-99 16:53 by phanguye

00:00:13: %LINK-3-UPDOWN: Interface Serial2/0:0, changed state to up

00:00:13: %LINK-3-UPDOWN: Interface Serial2/1:0, changed state to down

00:00:14: %LINK-3-UPDOWN: Interface Serial1/0, changed state to up

00:00:14: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial2/0:0, changed state to up

00:00:14: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial2/1:0, changed state to down

00:00:15: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial1/0, changed state to up

00:00:24: %CONTROLLER-5-UPDOWN: Controller T1 2/1, changed state to up

00:00:26: %LINK-3-UPDOWN: Interface Serial2/1:0, changed state to up

00:00:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial2/1:0, changed state to up

jmia · ‎07-02-2003

Hi Sam --

Q. Is this a Frame-Relay Network?

Q. Have you spoken to your service prvider and if so, what have they said?

Thanks -

ssumrein · ‎07-02-2003

No, this is a point to point T1/T3 lines.

The service provider tells us that there is no line errors. It shows that in the sh interface serial command that there is no transitional errors.

Thanks.

deilert · ‎07-02-2003

your router is either crashing or it is losing power , look at a sh ver this will tell you if it is power or a crash , if it is the same time each day chances are the router is plugged in to something that is on a timer .

ssumrein · ‎07-02-2003

The uptime on the router is 2 hours, I think you're right as to why the router keeps crashing everyonce in a while. Could it be the power supply on the router or could it be a UPS issue.

Thanks for your help.

deilert · ‎07-02-2003

A 7200 would be complaining about a bad power supply , My guess is that the power strip is on some kind of timer that resets at the same time each night , the router is resetting at the same time each night .

ssumrein · ‎07-02-2003

No, the router resets at different times, sometimes once a day, once every two days or once every weeks. I wonder if there is an existing issue the current verion of the IOS.

IOS (tm) 7200 Software (C7200-JS-M), Version 12.0(7)T, RELEASE SOFTWARE (fc2) .

I want to check the cisco website and find out if there is a known issuses. I'll probably need to upgrade the IOS before taking any further actions.

Thanks.

deilert · ‎07-02-2003

We have run 12.0(7) T on many routers and this code is not very stable.

If you are hitting a bug it will tell you in a sh ver , it will sh last restart via software forced crash or something like that ,

paste in a sh ver

ssumrein · ‎07-02-2003

Here is the output of sh ver.

Cisco Internetwork Operating System Software

IOS (tm) 7200 Software (C7200-JS-M), Version 12.0(7)T, RELEASE SOFTWA

Compiled Tue 07-Dec-99 16:53 by phanguye

Image text-base: 0x60008900, data-base: 0x618CC000

ROM: System Bootstrap, Version 12.2(1r) [dchih 1r], RELEASE SOFTWARE (

LP-RTR uptime is 8 hours, 36 minutes

System returned to ROM by bus error at PC 0x604BFBBC, address 0xC at 1

C Wed Jul 2 2003

System restarted at 11:16:59 UTC Wed Jul 2 2003

System image file is "slot0:c7200-js-mz.120-7.T.bin"

cisco 7204VXR (NPE300) processor with 122880K/40960K bytes of memory.

R7000 CPU at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 C

4 slot VXR midplane, Version 2.0

Last reset from power-on

Bridging software.

X.25 software, Version 3.0.0.

TN3270 Emulation software.

Primary Rate ISDN software, Version 1.1.

1 FastEthernet/IEEE 802.3 interface(s)

3 Serial network interface(s)

8 Channelized T1/PRI port(s)

125K bytes of non-volatile configuration memory.

20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).

4096K bytes of Flash internal SIMM (Sector size 256K).

Configuration register is 0x102

Thank you very much !

deilert · ‎07-02-2003

the line

System returned to ROM by bus error at PC 0x604BFBBC, address 0xC at 1

is telling you that this box crashed .

this is more than likely hardware . Open a Tac case ,

ssumrein · ‎07-03-2003

Thank you very much !!!!