Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

RTM start error

Does anyone know what the following error when starting RTM might mean?

The description for Event ID ( 4099 ) in Source ( nGeniusService ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: nGeniusService error: 997, Main Thread : Event Fired exiting.

tia

4 REPLIES
New Member

Re: RTM start error

Which version of softwares are you using ?

Raj

New Member

Re: RTM start error

Its 1.3 raj......

New Member

Re: RTM start error

Hi:

Could you verify the installation properly?Did it give any error during installation?Beacause , I did face the same sort of issue with my installation , but the worst part is the installation went through without any errors and it thrown the same error as you specified ,when I tried to start the service.Them I`m told to reinitialize the DB.Please follow the link to do so:

http://www.cisco.com/warp/public/477/RTM/rtm_faq.shtml#4

Raj

Blue

Re: RTM start error

Have you installed the RTM 1.3 Cumulative Patch #247 from CCO?

105
Views
0
Helpful
4
Replies