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New Member

Security Advisory 20030717

Hi all,

I don't have Cisco service contract but I want to upgrade my IOS because of the security advisory posted by Cisco yesterday.

As maintioned in Cisco site, I could send a message to giving the advisory URL and the serial number.

After the message was sent, the Cisco reply as below.

Am I missing something ?


Dear Cisco Customer,

Thank you for logging a case with the Cisco Technical Assistance Center

(TAC). Your details have been recorded and your case has been dispatched.

Please quote case number E259366 when following up on your query.

If your equipment is under warranty, and you would like to update your

case, please e-mail attachments to: Please include

your case number E259366 in the subject line of your e-mail. (Please

do not send attachments to

If you have a valid service contract, you are entitled to take advantage

of the online case management. You can monitor your case status, update

your case, download software updates, and upload configuration information

or documentation online at:

If you have a valid service contract, Cisco recommends that you use the

online TAC Case Open Tool to open your future cases. The Case Open Tool

provides faster access to TAC engineers and results in quicker request

processing as compared to e-mail cases. The Case Open Tool also

automatically suggests solutions during the case opening process.

Often, customers using the Case Open Tool resolve their issues with the

autosuggested solutions without opening a case!

The Case Open Tool is available at

Best regards,



Customer Response Center

Technical Assistance Center

Cisco Systems

> I have to upgrade my 2 Cisco 2620 routers because of the vulnerability:


> The serial numbers are:

> JAB044282KZ and

> JMX0643L7UP.


> As mentioned in Cisco site, you will send me an upgraded version.


> --

> []'s


> Luciano Lima

> ELO Internet - São Luís MA





CASE: E259366

TITLE: CISCO2620 : Need Upgrade for the Vulnerability.


STATUS: Cust-Pend

Luciano Lima,

This is a Customer Case Update Notification from Cisco Systems regarding Case

Number E259366, which you opened with the Cisco Technical Assistance Center.

Case E259366 has been changed to a status of Cust-Pend. This status indicates t

he Cisco Customer Support Engineer assigned to your case

has requested information from you and is awaiting your response. No Work Around

has been determined at this time.

Since this is a Priority 3 case, you will receive ongoing email notification

until it is closed. Priority 1 and 2 case notifications occur every 24 hours,

Priority 3 every 72 hours (3 days), Priority 4 every 120 hours (5 days).

Federico Cruz is the Customer Support Engineer at Cisco who owns your case

E259366. If you need to discuss this case further, Federico Cruz can be

reached by email at or by phone at 140724129656431.

You can also reach Federico Cruz or the Cisco Technical Assistance Center

through the following methods:

North America: 1-800-553-2447

Europe: 32-2-704-5555

Asia Pacific: 61-2-8446-7111

Australia: 1-800-805-227

USA Non-Domestic: 1-408-526-7209

To disable these email notifications or to update or check the status of

your case over the Internet using Cisco Connection Online (CCO), registered

CCO users may point their web browser to:

For other questions, please visit our Technical Support Site:

Cisco Employee

Re: Security Advisory 20030717

This is just an automated email. Case E259366 has been opened on your behalf and an engineer has been assigned to it. He should have already contacted you(or will be contacting you soon)

Software patches will be available freely

New Member

Re: Security Advisory 20030717

Thanks a lot

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