Hi all,
I don't have Cisco service contract but I want to upgrade my IOS because of the security advisory posted by Cisco yesterday.
As maintioned in Cisco site, I could send a message to tac@cisco.com giving the advisory URL and the serial number.
After the message was sent, the Cisco reply as below.
Am I missing something ?
-------------------------------------------------------------------
Dear Cisco Customer,
Thank you for logging a case with the Cisco Technical Assistance Center
(TAC). Your details have been recorded and your case has been dispatched.
Please quote case number E259366 when following up on your query.
If your equipment is under warranty, and you would like to update your
case, please e-mail attachments to: attach@cisco.com Please include
your case number E259366 in the subject line of your e-mail. (Please
do not send attachments to tac@cisco.com)
If you have a valid service contract, you are entitled to take advantage
of the online case management. You can monitor your case status, update
your case, download software updates, and upload configuration information
or documentation online at:
http://www.cisco.com/kobayashi/support/tac/contact.shtml
If you have a valid service contract, Cisco recommends that you use the
online TAC Case Open Tool to open your future cases. The Case Open Tool
provides faster access to TAC engineers and results in quicker request
processing as compared to e-mail cases. The Case Open Tool also
automatically suggests solutions during the case opening process.
Often, customers using the Case Open Tool resolve their issues with the
autosuggested solutions without opening a case!
The Case Open Tool is available at http://www.cisco.com/tac/caseopen
Best regards,
--
jedane
Customer Response Center
Technical Assistance Center
Cisco Systems
> I have to upgrade my 2 Cisco 2620 routers because of the vulnerability:
>
> The serial numbers are:
> JAB044282KZ and
> JMX0643L7UP.
>
> As mentioned in Cisco site, you will send me an upgraded version.
>
> --
> []'s
>
> Luciano Lima
> ELO Internet - São Luís MA
> http://www.elo.com.br
>
>
--------------------------------------------------------
CASE: E259366
TITLE: CISCO2620 : Need Upgrade for the Vulnerability.
PRIORITY: 3
STATUS: Cust-Pend
Luciano Lima,
This is a Customer Case Update Notification from Cisco Systems regarding Case
Number E259366, which you opened with the Cisco Technical Assistance Center.
Case E259366 has been changed to a status of Cust-Pend. This status indicates t
he Cisco Customer Support Engineer assigned to your case
has requested information from you and is awaiting your response. No Work Around
has been determined at this time.
Since this is a Priority 3 case, you will receive ongoing email notification
until it is closed. Priority 1 and 2 case notifications occur every 24 hours,
Priority 3 every 72 hours (3 days), Priority 4 every 120 hours (5 days).
Federico Cruz is the Customer Support Engineer at Cisco who owns your case
E259366. If you need to discuss this case further, Federico Cruz can be
reached by email at fecruz@cisco.com or by phone at 140724129656431.
You can also reach Federico Cruz or the Cisco Technical Assistance Center
through the following methods:
North America: 1-800-553-2447
Europe: 32-2-704-5555
Asia Pacific: 61-2-8446-7111
Australia: 1-800-805-227
USA Non-Domestic: 1-408-526-7209
To disable these email notifications or to update or check the status of
your case over the Internet using Cisco Connection Online (CCO), registered
CCO users may point their web browser to:
http://www.cisco.com/cgi-bin/front.x/case_tools/query.cgi?case=E259366
For other questions, please visit our Technical Support Site:
http://www.cisco.com/tac/
