Hi!
The times i´ve seen the serials going to reset state, has been because of a bad framming issue conf. on the controllers ...are your controllers not showing you line code violations, path code violations or something??
As a workaround, give a no framing (CRC, NO CRC, ETC) and putting on it again...after thar shut/no shut the controller..it could helps you..
I hope this helps U
Have a nice day