Using LMS 2.1, Campus Manager 3.2 on Windows 2k, SP3. Just noticed that the User Tracking discovery has been stuck for a couple of days. I've tried deleting unreachable devices, but can't delete when a discovery is in progress. I've stopped and restarted any processes related to this and that doesn't work either. So, I even reinitialized the ANI database with the command "perl reinitdb.pl" and that also proved futile. I'm at a loss at what to do next to stop this discovery short of reinstalling Campus Manager, but I'm not sure that will even make a difference. Any suggestions? Thanks.
1 - check that ANI discovery has completed > look at Server Config > Diagnostics > Dicovery metrics ensure 100 % discovery. If not go back check SNMP settings and discovery settings . This needs to get fixed first before UT.
Turn on tracing as this may reveal root cause.
2 - do a reinitdb - UT while server is still up. you should receive no errors. Issue net stop crmdmgtd and reboot the server. Recheck ANI metrics to confirm 100 %
3 - check your ANIserver.porperties file for proper values. There is a document that outlines the various parameters but I can't remember where. The one that corrected my problem was UTIPChange, this was set to 1 and I changed it 0. Run. After changing this setting stop the ANIServer: pdterm ANIServer (from the CLI) and start ANIServer: pdexec ANIServer (from the CLI)
If you find the link to the doc that outlines aniserver.proprties file please let me know, I'd like to keep this one in my collection.
There is also a doc called Setting up support for CiscoWorks ANI server that details some configuration to ANI, and a very helpful doc - Troubleshooting the ANI discovery Used by Campus Manager and User Tracking
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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