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User tracking is not discovering the phone extensions

6rlopez_2
Level 1
Level 1

UT shows the IP address of the phones but it doesn´t recognize them as phones. I have tried from the CW server: sm_snmpwalk -c [community] [ip Call Manager] and the extensions are obtained correctly.

Any idea?

2 Replies 2

rmushtaq
Level 8
Level 8

See: UserTracker Is Not Discovering The Phone Extensions: http://www.cisco.com/warp/public/477/Campus/ani.shtml#phones

I had already checked the four points of this document and they are correct: MAC of the phones, IP, Call Manager discovery and CM snmp.

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