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New Member

User tracking is not discovering the phone extensions

UT shows the IP address of the phones but it doesn´t recognize them as phones. I have tried from the CW server: sm_snmpwalk -c [community] [ip Call Manager] and the extensions are obtained correctly.

Any idea?

2 REPLIES
Blue

Re: User tracking is not discovering the phone extensions

See: UserTracker Is Not Discovering The Phone Extensions: http://www.cisco.com/warp/public/477/Campus/ani.shtml#phones

New Member

Re: User tracking is not discovering the phone extensions

I had already checked the four points of this document and they are correct: MAC of the phones, IP, Call Manager discovery and CM snmp.

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