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New Member

Voice Trace tool does not work

When I try to find a call using: Campus Manager > Path Analysis > Voice Trace; I receive a message of "Unable to obtain the CDR"

It suggests to check that the script cdr.asp is available at http//[ip Call Manager]/ccn/cdr.asp. This script does not exists but the CDR are collected perfectly.

Is it possible CiscoWorks is looking for the CDRs on a wrong place?

Thanks,

6 REPLIES
Blue

Re: Voice Trace tool does not work

What version of Campus Manager and IDU?

New Member

Re: Voice Trace tool does not work

Version installed: Campus 3.2 with IDU 3.0

Regards,

New Member

Re: Voice Trace tool does not work

I`m having the smame issue after upgrading to CCM 3.3(2).

Did you manage to sort this one out?

Ross

New Member

Re: Voice Trace tool does not work

I have opened a TAC case. I´ll let you know the conclusions

New Member

Re: Voice Trace tool does not work

Hi

Have you had any feedback from TAC?

Thanks

Ross

New Member

Re: Voice Trace tool does not work

I was hitting this bug: CSCdx35019.

The workaround is :

Change the security settings of C:\Ciscowebs\CCN\ folder

With this, my problem was solved.

Hope it helps.

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