Cisco Support Community
Community Member

What differentiates a Presales SE from an AM


What are the most important skills a PreSales SE should have and what differentiates him from an Account Manager?Which set of skills is required to make sure that he owns the customer technically.


Re: What differentiates a Presales SE from an AM

A pre-sales engineer is the technical point of contact for the customer. That person needs to know the technical details of their speciality (Data Center, UC, Borderless, etc) and as much as possible about all other areas. Generally speaking they work with the customer, find out what problem they are trying to resolve, then work with them on product selection and design. Depending on the company (assuming Cisco Partner here), they may have additional roles such as working w/management on budgeting, product life cycles, training, etc. The level of involvement is on the person and how much trust they have earned from their client. AM's manage the relationship between the customer and Cisco/Cisco Partner company. They are not expected to have in-depth technical knowledge, but most have a good grasp on the basics (difference between and switch & a router).

Hope it helps.

CreatePlease to create content