Why CiscoWorks 2000 can not recognize Catalyst 2950, 3550?
One of my customer who are using Ciscoworks 2000 to manage the network equipment, recently some Catalyst 2950 and 3550 series switches have been installed. After adding the device package to Ciscoworks 2000, the CW2000 still can not recognize those switches, from the topology services it only display "CiscoProduct.324, ciscoProduct.325, etc". And the User Tracking can not pull MAC address information from those devices.
Did anyone have the idea why it happen and how to make it work?
Re: Why CiscoWorks 2000 can not recognize Catalyst 2950, 3550?
When you said you added device packages, I presume you meant Ciscoview device packages, which only update Ciscoview. To add device support to Campus Manager, you need to download Incremental Device Updates (IDUs) which are available for LMS 2.1. IDUS for Campus Manager, RME and CMF are available and will add device support for the 2950 and 3550s.
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