just received 3 1721's with WIC-1AM installed. The routers shipped with IOS 12.2.13zx. All routers have 32/64 memory. When I do a show ver, the module appears to be recognised as 1 Terminal line is listed under installed modules.
However, when trying to place an outbound call, the router runs the appropriate chat-scripts, the modem goes off-hook for a while but noghing happens. Also, when I dial into the router, the modem answers after one ring, however, even with "deb modem, deb dialer and deb ppp neg" enabled, the routers don't even mention that the modem has gone off-hook.
I havre tried 3 different IOS, all recommended by the HW/SW compatibility matrix. I get the same error with all IOS's. 12.2(11)YV, 12.2(8)YN and I even tried my luck with a brand new 12.3.x release.
To me it looks like there is no association between the modem and anything configured in the router (ie line 1)
When I do a sh modem 0/0 the type of modem is listed as Unknown. The odd thing is, when I install the modem card into slot 1, the modem still lists as 0/0.
Finally, regardless of what slot the modem is in, when I do a sh modem operational-status, the message back is "modem 0/0 doesn't exist"
I have run out of ideas and am getting very frustrated.
Yes, I have done all of this. However it appears as though the modem is not being seen by the router. As I said when I do a "sh modem operational-status" the reply back is that modem 0/0 does not exist.
Also, a sh modem 0/0 bring up the standard modem details however under the section "Type" it says "ukn" as in unknown.
I still think it's an IOS issue ... although I have tried several 12.2 Y trains ....
I think it also sounds like an IOS issue. I would open a TAC case if you have not already for further investigation. And just to correct the above statement. You do not have to configure an async interface in order for a router to accept terminal calls, or make outbound physical layer calls (reverse telnet, Dialout EZ) etc. You do need an async interface to do DDR, or to terminate PPP calls.
We are pleased to announce availability of Beta software for 16.6.3. 16.6.3 will be the second rebuild on the 16.6 release train targeted towards Catalyst 9500/9400/9300/3850/3650 switching platforms. We are looking for early feedback from custome...