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New Member

Add Smartnet Contract for TAC

Hi,

if I need to change the section where I posted, please tell me where to post it.

I have bought 2 new ASA5505 with SmartNet contract.  I already have my 2 SmarNet contract number.  Now I want to add these 2 contracts to my TAC account, so I can have support for my 2 new products.  My TAC account already have 1 SmartNet contract for another device I have.

What is the procedure to add my SmartNet contract to my account?

Thank you

Everyone's tags (4)
2 REPLIES
New Member

Re: Add Smartnet Contract for TAC

The contract owner can email tac@cisco.com, stating their cco, requesting to add your cco as authorIzed user on the contract. be very descriptive, contract numbers, contact names, cco, etc.

Sent from Cisco Technical Support iPad App

Hall of Fame Super Gold

Add Smartnet Contract for TAC

Not going to be easy for an end-user.

As the end-user you need to send an email to web-help-sr@cisco.com.

It would help if you can furnish the following information:

1.  S/N of the appliance;

2.  Purchase details such as vendor, date delivered, purchase order number;

3.  PICA

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