ASA5510 CSC-SSM greyware pattern update failure

[scottwilliamson]

Hi,

The CSC-SSM module on one of our 5510s is giving repeated notifications of the following:

GraywarePattern : Pattern Update: Unable to get the pattern information.

Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to create/delete/overwrite files in the destination folder.

Please contact Trend Micro technical support.. The error code is 58.

Is this a job for tech support as stated? Do any of you know how to fix this?

Many Thanks,

Scott

[mirober2]

Hi Scott,

There are several bugs that can cause this problem, including CSCtg0692 and CSCtc37947. I would suggest an upgrade to 6.3.1172.3 to get around these issues and that should take care of the problem. Here is the upgrade guide:

http://www.cisco.com/en/US/docs/security/csc/csc63/administration/guide/csc6.html#wp1041908

Also, be sure to check the release notes to make sure you follow the correct .pkg upgrade path:

http://www.cisco.com/en/US/products/ps6120/prod_release_notes_list.html#anchor3

Hope that helps.

-Mike

[scottwilliamson]

Thanks Mike,

I'll take a look.

Regards,

Scott