Cisco ACS Duplicate Accounts

[roadhouse1387]

Can anyone tell me why when we create a new account sometimes only the account name is saved, when we go and enter the rest of the details a duplicate account is created. I can delete the duplicate complete account but the user account with blank details still remains, please help.

[carenas123]

This can be done by reinitialization of database.Remove the account with duplicate username and password.Then stop the ACS services.From a DOS window, go to the CiscoSecure ACS base directory and 'utils' subdirectory and run the command csutil -q -d -n -l.This will dump the current database, reinitalize it and then reload the data back into the database.