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Cisco ASA licencing problems

Hi,

I'm new with Cisco licencing... I have Cisco ASA 5505 product in home with base licence with 10 hosts limit. More information below.

I bought upgrade "L-ASA5505-10-UL=" to remove hosts limit and I got certificate with PAK. But when I go to Cisco licencing site to get activation key with this PAK I'll get error message below.

Unfortunately I don't have support contract so I can't open Service Request as said.

Any help what to do??

Error message:

Wrong Sku(s) 'L-ASA5505-10-UL=' for 'ASA5505-BUN-K9' : Device contains following licenses 'ASA5500-ENCR-K9'

Serial Number = JMX1526Zxxx

We're  sorry, but the new serial number provided is not the same platform type  as the failed serial number. An upgrade request is not allowed.

If  you would like any assistance in the resolution of this issue, please  open a Service Request using the TAC Service Request Tool

> show version

Licensed features for this platform:

Maximum Physical Interfaces       : 8              perpetual

VLANs                             : 3              DMZ Restricted

Dual ISPs                         : Disabled       perpetual

VLAN Trunk Ports                  : 0              perpetual

Inside Hosts                      : 10             perpetual

Failover                          : Disabled       perpetual

VPN-DES                           : Enabled        perpetual

VPN-3DES-AES                      : Enabled        perpetual

AnyConnect Premium Peers          : 2              perpetual

AnyConnect Essentials             : Disabled       perpetual

Other VPN Peers                   : 10             perpetual

Total VPN Peers                   : 25             perpetual

Shared License                    : Disabled       perpetual

AnyConnect for Mobile             : Disabled       perpetual

AnyConnect for Cisco VPN Phone    : Disabled       perpetual

Advanced Endpoint Assessment      : Disabled       perpetual

UC Phone Proxy Sessions           : 2              perpetual

Total UC Proxy Sessions           : 2              perpetual

Botnet Traffic Filter             : Disabled       perpetual

Intercompany Media Engine         : Disabled       perpetual

This platform has a Base license.

Cheers,

Henri

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Cisco ASA licencing problems

Is it an auto reply, or did someone actually reply? Licensing rep should reply to your email. They would be able to rehost the license for you.

Cisco Employee

Cisco ASA licencing problems

Excellent, thanks for the update.

Pls kindly mark this post answered so others can learn from your question. Thanks.

6 REPLIES
Cisco Employee

Cisco ASA licencing problems

Email licensing@cisco.com, and they would be able to help you with the activation key.

New Member

Cisco ASA licencing problems

Thanks, I have tried licencing@cisco.com but they only replied with web-links to presales and partner contacts.

I am home user, so to make contact with presales is the last option.

Cisco Employee

Cisco ASA licencing problems

Is it an auto reply, or did someone actually reply? Licensing rep should reply to your email. They would be able to rehost the license for you.

New Member

Cisco ASA licencing problems

It's quite a generic mail some links but nothing about case itself. I'll try again...

New Member

Cisco ASA licencing problems

Update: I received excellent service from licencing@cisco.com and they were able to solve my problem. Thanks Jovy.

Cisco Employee

Cisco ASA licencing problems

Excellent, thanks for the update.

Pls kindly mark this post answered so others can learn from your question. Thanks.

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