A laptop which had an earlier version the Cisco Security Agent, got automatically a new version on Saturday. While on the network that uses the agent it worked fine.
However, on subsequent days, the laptop started not functioning properly. It stopped working, and connecting to networks, neither with the wireless antenna nor with an ethernet cable. Uninstalling the Cisco Security Agent has not changed the situation.
The laptop is a Sony Vaio with Windows 7 home premium.
When no ethernet cable is attached and the wireless antenna is physically shut, the computer works fine.
If either an ethernet cable is attached or the wireless antenna is on, the computer displays that it is busy.
The task manager cannot be accessed
No files or folders can be opened.
"Start" menu and submenus cannot be accessed.
Has any one else encountered this behavior? Is there a fix?
Unfortunately the computer owner has not activated the "restore point" feature, and the computer cannot be restored to before the installation of the Cisco Security Agent.
Also, computer is thoroughly checked for viruses and malware, and there is no evidence of them.
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